WorldPantry.com Careers

WorldPantry.com

Operations Supervisor – MDC

Kansas City, MO

Are you a high performing warehouse operations supervisor with a passion for managing, leading by example and exceeding targets? Do you want a role where you will be developed to grow your career within a company?  If so, then we would like to talk to you about joining our team of smart, talented and dynamic people to help us grow our business and build a great company.

THE COMPANY

World Pantry is an established, growing San Francisco Bay Area based e-commerce company partnering with leading food companies to handle their direct-to-consumer (DTC) e-commerce businesses. We help great food brands to build their DTC business in a way that strengthens their overall omnichannel business by building engagement, loyalty, and insights from their most loyal consumers. We currently manage the webstores for over 40 brands including: Celestial Seasonings Tea, Tootsie Roll Industries, Torani Syrups & Sauces, Atkins, and many others.

Founded in 1998, the business has steadily grown each year and we have done this without venture backing or outside investors. Instead, we have done it the “old fashioned way” by building a great team, providing outstanding service to customers and partners, and with careful financial management. This allows us to make long-term decisions to help us build a lasting company that sets a new bar for exceptional service. Our plan is to continue our strong growth into the future. 

We are expanding our team of smart, talented people to support our growth. This is a great opportunity to join a fun, rapidly growing company where you can make a great contribution while being a key person to help build a lasting company. We are an open-book management company and the ideal candidate will help contribute to our positive team culture by living our values: outstanding service; respect; embrace learning, growth and change; personal responsibility and accountability; and working hard while having fun. This position is based in our Kansas City, MO distribution center but may also travel to our other distribution centers as well.

THE POSITION

Reporting to MDC Operations Manager, the Operations Supervisor will be a primary people leader and process improvement manager in our Missouri Distribution Center.  You will assist the Operations Manager in providing leadership, direction, and hands on involvement for areas of responsibility.  To this end you will be responsible for providing daily supervision to ensure internal/external customer demands are met in addition to driving continuous improvement of SAQDIP, Safety-Attendance-Quality-Delivery-Inventory-Productivity.

• Prints and sorts orders, prints PO’s and receives in product, creates the Cycle Count sheets and enters in the counts, and answers general questions from customer service
• Picks orders, packs orders, or receives inventory and restocks shelves
• Tightly manages an accurate inventory through robust receiving, picking and cycle counting processes
• Identifies bottlenecks in the daily operations and can quickly reorganize the workforce to ensure all orders are shipped every day
• Is able to oversee the organization with minimal oversight for extended periods of time

SPECIFIC DUTIES AND RESPONSIBILITIES:

Responsibilities will include, but are not limited to the following:

• Can expertly perform all functions within the warehouse to include training mastery
• Directs and guides the team with regards to picking, packing, and shipping orders; receiving and stocking inventory; quality assurance, processing returns; stocking supplies; etc.
• Possess the operational understanding and leadership skills to be able to oversee the entire operations when the Operations Manager is out of office.
• Supports the team to meet Safety, Attendance, Quality, Delivery, Inventory and Productivity metrics (SAQDIP)
• Supports the Operations Manager in driving Lean operational excellence throughout the location.
• Closely monitors daily schedules and coordinates labor to meet on-time- delivery objectives and productivity goals.
• Ensures all associates are knowledgeable of, and comply with, all work policies and     Quality system requirements.
• Organizes and deploys labor throughout the day to complete workload and works to enhance cross- training for increased labor flexibility
• Provides input to the Operations Manager in evaluating associate’s performance, development plans and merit recommendations. Coaches and trains associates to improve performance. Works closely with Operations Manager to resolve issues resulting from unacceptable associate’s behavior.
• Supports the Operations Manager in providing hiring recommendations
• Will be assigned hourly associates as direct reports as they progress.

QUALITIES AND QUALIFICATIONS  

The ideal candidate will possess the following skills and attributes:

• BA/BS Degree; Physical Science, Engineering, or Business degree or Associates Degree with 10+ years’ equivalent and applicable experience
• 5+ yrs leadership experience in a 3PL warehouse utilizing WMS
• Excellent oral and written communication skills,
• Demonstrated change management acumen in work history.
• Highly focused on safety, quality, and customer satisfaction
• Ability and desire to work and lead your team largely independently while keeping the Manager and other key stakeholders apprised of current statuses.
• Experienced in Lean techniques such as Kaizen, 5-S, etc.
• Basic financial understanding preferred.
• Strong analytical skills. Specifically, must be able to create Pivot tables from Excel data sets for reports and general algebra understanding.

Expected Compensation Range:  This is a salaried position based in our MDC Distribution Center located in Kansas City, MO.  Expected annual compensation is between $60,000 - $70,000 plus benefits including medical, dental, and 401k.