Customer Service Representative

Customer Service Alexandria, Virginia


Description

We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. This entry-level position offers a fantastic opportunity to start your career in a fast-paced and exciting industry.
 
Responsibilities:
  • Provide accurate information about our marketing events and services.
  • Resolve customer issues and complaints promptly and effectively.
  • Assist in the planning and execution of marketing events, including coordinating logistics and engaging with attendees.
  • Maintain customer records by updating account information and tracking interactions.
  • Gather customer feedback to help improve our services and event experiences.
  • Collaborate with team members to enhance overall customer satisfaction.
  • Provide administrative support, such as data entry, scheduling, and report preparation.
Qualifications:
  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
  • Strong written and verbal communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and basic computer skills.
  • Prior experience in customer service, event marketing, or a related field is a plus but not required.
  • Positive attitude and a strong desire to help others.