AIOps Practice Director

Information Technology Remote USA, United States


Position at Windward Consulting

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

The AIOps Practice Director position is responsible for the development and sales support of AIOps solutions, leadership and growth of a delivery team, and staffing of Windward engagements.  The AIOps Practice Director leads a team that develops and implements high-impact AIOps strategies and solutions that help increase the performance of consulting clients.   These solutions span assessments and planning with clients to chart their AIOps strategy and technology selection; implementing and integrating partner technology solutions; staffing for specialized skills; and organizational adoption of new AIOps capabilities.  


Required Skills:

  • Minimum of 10 or more years of industry experience within consulting, professional services, or software implementation track record.
  • Minimum of 5 year of experience selling and/or delivering consulting services for relevant AIOps technologies or services. Experience with mix of monitoring and/or event management products from IBM, CA/Broadcom, HP/Microfocus, Sciencelogic, Moogsoft, BigPanda, Dynatrace, AppDynamics or ServiceNow.
  • Possesses the qualities and characteristics that support development of team members to grow a thriving services practice.
  • Proven leadership ability with strong client relationship and consulting skills.
  • Proven professional with long, established track record in project management and service delivery, structuring and completing milestone-based assignments on time and ensuring work on client projects is performed consistently at high quality, and reflects client goals and expectations.
  • Ability to independently provide strategic vision, yet equally experienced with requirements definition, practical solution design, business cases development and solution implementation for clients.
  • Ownership of the strategic organization of resources within the practice in order to meet targets and plan.
  • Ownership of the performance evaluation process within the practice and aligning resources with growth opportunities to improve the practice and promote retention.
  • Responsible for fostering a culture of excellence, responsibility, growth, transparency, customer success, and fun in order to make the practice a top destination to work.
  • Ownership of executing and continuously improving the resource planning, staffing, performance management, project health check, and customer support/maintenance processes.
  • Provide sales with appropriate support resources to achieve practice sales targets.
  • Collaborate with internal leadership team to look for efficiencies and best practices to leverage across practices.
  • Demonstrated ability to collaborate effectively across a consulting organization with other industry and solution Directors/VPs, as well as the Service Delivery personnel.
  • Proven track record balancing focus across sales support, client-side delivery, and people and team management.
  • Strong professional and personal integrity with very high ethical standards.



  • Bachelor’s degree; Advanced Business or Computer Technology Degree a plus

Essential Duties & Responsibilities:

  • 40% Solution and Sales Support: Lead senior architects and consultants in the definition and development of services and solutions for high impact on client outcomes.  Create solution presentations, rough order of magnitude (ROM), statements of work (SOW) templates and case studies to support sales.  Construct and ensure SOWs meet client objectives and provide clear and achievable objectives and milestones.
  • 40% Project Staffing and Support: Drive coordination across delivery managers and teams to ensure alignment of resources, and to manage, escalate and mitigate project and account risks as they are encountered. Provide quality assurance function for requirements analysis, solution architecture and design, development and integration tasks, testing processes and documentation, along with overarching delivery execution.
  • 20% - Staff Development:  Develop job descriptions and work closely with recruiting to bring in talented resources for projects and staffing.  Participate in personnel recruitment and provide direct involvement in personnel reviews and retention programs to fuel sustainable business growth and high-quality service execution.  Develop and drive programs for development of staff skills, to include technology certification, that directly support partnership and customer success.


  • Travel is based upon specific program and client requirements and will thus fluctuate based on current workload and sales activity. Must be open to working remotely at an out-of-town client site for an extended period of time on special occasions.


Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.