ITSM Solutions Architect - Top Secret with Full Scope Poly (FSP)

Information Technology Fairfax , Virginia


Position at Windward Consulting

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

As a result of our continued success we are currently seeking to add an ITSM Solutions Architect consultant to our team with experience in both ITIL Fundamental and process best practices, with preferred experience integrating into ITSM and ticketing systems such as Remedy or ServiceNow platforms. In addition to implementation and development of capabilities for our clients in ITSM application.

The successful candidate will have experience extracting detailed customer requirements and implementing those requirements within ITSM applications. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of Service Management applications, for Federal and Commercial enterprise and service provider clients.

The candidate must have experience and knowledge in deploying core functionality in an COTS or custom ITSM system; this includes the ability to install the system on multiple server platforms and databases. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization.

The successful candidate will work as part of a team on client engagements with some/minimal direct supervision.

Required Skills:

  • 6+ years of ITSM application experience
  • 1+ years of BMC ITSM version 9.x experience
  • Ability to reverse engineer Remedy modules
  • Demonstrated Integration experience building integrations with other external partners, managed service providers, and other 3rd party tools
  • Proficient in the development and customization of workflows and processes using Overlays
  • Strong understanding of IT Infrastructure Library (ITIL®) processes and best practices
  • Proven ability to support multiple projects simultaneously in a fast paced environment

Highly Desired Skills:

  • Experience working with Filter WSDLs
  • Experience working directly with end users
  • Experience with web technologies and web services including Remedy APIs
  • Experience with ServiceNow
  • Experience developing custom Remedy applications with relationships mapping to Atrium CMDB Configuration Items (CI's)
  • Demonstrated experience providing quick development for application prototypes
  • Proficient with the promotion of code and functions across environments (development to production)
  • Experience across all phases of full system development life cycle
  • Strong interpersonal, written and oral communication skills
  • Demonstrated ability to work well in a team environment, and collaborate with various people and organizations
  • Ability to work effectively with minimal supervision
  • Demonstrated experience in conducting working sessions for requirements gathering
  • Demonstrated experience in developing technical options and recommendations
Additional Desired Skills:
  • Experience using Subversion (SVN) to track Release Management and deliverables
  • Smart Report is a plus
  • Experience with and good working knowledge of the Windows/UNIX/Linux operating systems is a plus
  • Experience with Java and XML is a plus
  • Proficiency in the Microsoft Office Suite and Microsoft Visio


  • Bachelor's degree with 8 years of experience, Masters with 6 years, PhD with 4 years, or Associates with 10+ years of related experience

Security Clearance:

  • Active Top Secret clearance with Full Scope Poly (FSP)
  • Must be within five years of the last clearance investigation.

Work Location:

  • Fairfax, VA

Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.