ServiceNow ITSM Developer

Information Technology Oakton, Virginia


Description

Position at Windward Consulting

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are looking for a mid-sr level ServiceNow Developer with ServiceNow ITSM & Service Catalog experience to join our Federal Enterprise Service Delivery team. This position is an integral part of an agile environment supporting a DoD client, and is a key part of the growth of our ServiceNow practice area.  To be successful, one should have prior experience and demonstrated success implementing ServiceNow ITSM & Service Catalog.  You will be working with other IT professionals, vendors, and process owners to support, maintain, and enhance the service ServiceNow application. 

Essential Functions:

  • Experience importing csv files into ServiceNow
  • Knowledge of client side and service side Scripting
  • Experience using Workflows
  • Hands-on experience moving update sets
  • Hands-on experience with AD (Active Directory) Integration
  • Leverage both proven and innovative technology approaches to solve challenging business problems
  • Provide technical assessments, written documentation and technical expertise (Hands-on experience documenting technical designs and UAT scripts)
  • Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
  • Work on continuous improvement by sharing experiences and knowledge with the team
  • Coordinate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
  • Advises on options, risk, and impacts on technical solutions and technical architecture

Qualifications:

  • Experience leading Scrum/Agile sprints and ceremonies (Preferred)
  • Working knowledge of Scripting and Data Transform Maps
  • Ideal candidate will be open to perform basic operational duties (daily system checks are an example)
  • 3+ years of experience as a key technical development resource for large scale ServiceNow developed solutions in client environments 
  • Ability to meet the expectations and requirements of the internal customers and senior management
  • Excellent verbal and written communications skills
  • Ability to provide technical leadership and professional guidance to managers, team, and vendors

Education Requirements:

  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.
  • Certified System Admin (Minimum requirement, though ITSM Certified Implementer is preferred)

Level of Clearance: Top Secret (eligible for SCI-SAP)

Work Locations:

  • Onsite – Oakton, VA

Travel Required:

  • No

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.