ServiceNow Consultant Financial Management

Information Technology Ashburn, Virginia


Position at Windward Consulting

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. 

If you are looking for an opportunity to be involved with a team of individuals who are working within a Fortune 500 company solving complex technical challenges, then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality". Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effectively. 

Roles and Responsibilities:

•Interpret user requirements, provide system configuration or design recommendations, and perform configuration/customization/deployment of ServiceNow ITFM Cost Management and Showback.

•Maintain the integrity of customer ServiceNow deployments across single/multiple instances

•Work with customer to develop processes and work flows for incorporation into ServiceNow.  Communicate ServiceNow processes, operations and capability information effectively across customers’ environments.

•Develop clear and concise technical, process and program road map documentation.

•System administration, account administration, data loading/manipulation/maintenance and application troubleshooting.

•Assist in the implementation ITIL framework practices using ServiceNow, train, mentor and coach customer staff and associated customers

•Keep customers informed of service events and opportunities that are likely to impact the customer’s ability to pursue day-to-day business activities.

•Participate in SCRUM activities to: gather requirements, align services with requirements and stakeholder needs, and devise scalable, robust, cost-effective and innovating approaches to meet project requirements.

•Communicate project work status with stakeholders; prioritize project work with day-to-day operational tasks.

Required Skills:

•3 years’ experience as a ServiceNow Administrator, Developer, or Implementation Specialist

•3 years’ experience with ITIL Service Management processes

•5 years leading the development of solutions in client environments

•2 years of experience with ServiceNow Financial Cost Modeling and Showback

•2 years of Agile software development methodologies experience (e.g Scrum)

Required Education/Certifications:
•BS Computer Science or related

Desired Skill Sets:
•ITILv3 Foundations Certified, ITIL Intermediate level certification preferred
•ServiceNow Certified Systems Administrator

Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. 

Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.