Senior ServiceNow Solutions Consultant

Information Technology Remote USA, United States


Description

Position at Windward Consulting

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within a Fortune 500 company solving complex technical challenges, then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effectively.

The Senior ServiceNow Solution Consultant role is a customer facing domain expert, that drives innovative business solutions with our customers, by applying technical and business skills. This role partners with the sales, solution consulting peers and the rest of our ServiceNow ecosystem to achieve customer success through thought leadership and leading engagements with customers. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role also requires demonstration and prototyping of platform capabilities, identifying the specific requirements needed for implementation and integration, and leading deployment engagements. The Solution Consultant will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.

Position Responsibilities:

  • Drive innovative business solutions and digital transformation with our customers.
  • Consult with customers and prospects to understand their application needs and pain points, and evangelize the business value of rapid application development on the platform
  • Partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and scoping implementations and engagements.
  • Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
  • Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
  • Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform
  • Conduct business process and/or technical workshops that may include enablement sessions
  • Contribute to and help maintain an asset library of applications developed on the platform
  • Scope and develop Proof of Concepts/prototypes with prospective customers.
  • Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
  • Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
  • Define solutions across the platform that align to out of the box capabilities
Skills and Qualifications Required:
  • 5 years experience in solution engineering role.
  • Passion for problem-solving to solution selling and delivering.
  • Experience in deployment, technical pre-sales and certifications in the ServiceNow Platform ITSM,ITOM,CSM,HRSD,PA..etc.
  • Knowledge of web development or mobile app development, business modeling, database concepts and project management - preferably using Agile Development Methodologies
  • Good oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner
  • Deep insight on technical architectures, IT products and product positioning
  • Fluency in JavaScript, HTML and libraries/frameworks such AngularJS, jQuery, Prototype and bootstrap
  • Programming / scripting (e.g. Java, Perl, Ruby, C#, PHP)
  • Experience with Big Data, IoT, Machine Learning and other emerging technologies a plus
  • Knowledge of IaaS (e.g. Amazon Web Services (AWS), Google Compute Engine)
  • Fluency in Web services (e.g. SOAP, REST, WSDL, XML)
  • Knowledge in RDBMS platforms (e.g. MySql, Oracle, SQL Server)

Travel is based upon specific program and client requirements and will thus fluctuate based on current workload and sales activity. Must be open to working remotely at an out-of-town client site on special occasions.

Education:Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.