Release and Change Management SME

Information Technology Ft. Meade , Maryland Ashburn, Virginia Annapolis Junction, Maryland


Position at Windward Consulting

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT Roadmap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. 
Our consultants solve our clients’ most challenging problems, uncovering answers to questions they didn't even know. Only apply if you have a thirst to learn new technologies and thrive in a fast paced environment. We Work with the US Government as well as Fortune 500 clients, and our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality". Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.  
As a result of our continued success, we are seeking a Release and Change Management SME to join our team of qualified individuals supporting a Government client located in Ft. Meade, MD. The candidate will need to have experience in the ITSM focus areas of Release Management and Change Management, to support the client’s running and refinement of their Change Management process under an ITIL based model.

Job duties:

  • Lead the definition and refinement of Release and Change Management activities
  • Monitor all Release and Change Management activities as they happen to gather information for process analysis.
  • Proactively identify areas for improvement in process and regularly assess SOPs for accuracy and improvement
  • Support architectural development, engineering, design, and integration activities required to integrate or enhance capabilities
  • Provide architecture designs to meet requirements that are free from system vulnerabilities
  • Work with team to establish and maintain a tools baseline, focusing on tools supporting Change and Release Management
  • Identify metrics and criteria to ensure tool capabilities support the required mission need
  • Maintain frequent and direct productive communication with key stakeholders
  • Assist the PM with status reports, metrics reports, reviews, briefings, invoices and other deliverables
  • Develop and maintain a strong relationship with all customer stakeholders and contract leadership
  • Other duties as assigned

Required Qualifications: 

  • Must have high-level understanding of the systems and applications that would exist to support Release and Change Management functions and processes
  • Must have a strong foundation in the ITIL processes of Change Management and Release and Deployment Management. Other Service Transition process knowledge is beneficial.
  • Ability to produce architecture and system drawings conforming to DoDAF 2.0 drawing formats. Knowledge or past use of MagicDraw is a plus.
  • Must have strong background in Microsoft Office Suite and Microsoft Project
  • Must have superior written and verbal communications skills

Desired Skills: 

  • DISA experience is a strong benefit to this position, and experience in the OSS space is further beneficial
  • Project management/Program management experience in the federal space
  • PMP certification
  • Configuration Management domain knowledge
  • Technical experience in performing change or release activities

Education, Certification, and Experience:

  • Requires a Bachelor of Science degree from an accredited college or university in an engineering discipline or equivalent experience
  • Requires at least 10 years of IT experience, with at least 5 of that being in the Release and Change Management specialty
  • ITIL v3 certification is desired, with a focus on Service Transition activities. ITIL v2 is acceptable.

Security Clearance:

  • Active/current DoD Secret Clearance or higher
  • Investigation/Reinvestigation completed within the last 5 years

Work Location:

  • Annapolis Junction, MD, and/or Ashburn, VA
  • Some work will be done at Ft. Meade, MD

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.