ServiceNow Technical Consultant CSM
Description
If you are looking for an opportunity to be involved with a team of individuals who are working for one of our cutting-edge clients solving complex technical challenges, then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effectively.
- Design, develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
- Deploy, configure and maintain ServiceNow modules such as CSM, ITSM, Now Assist, Catalog and custom scoped applications, following best practices for maintainability and performance.
- Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
- Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization.
- Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.
- Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.
- Configure CSM Case Management, Escalations, Surveys, Reporting, Knowledge Management; Now Assist, Search, AI Search, Data Integration for Customer Data.
- Define Customer, Location and other foundational Data Model attributes
- Provide subject matter expertise and trusted advice for the CSM module throughout engagement, ensuring best practices are followed by customer and team.
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 3–5+ years of ServiceNow development or technical consulting experience
- Proven experience delivering at least one full-cycle ServiceNow implementation.
- Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture.
- Experience with Flow Designer, IntegrationHub, and Service Portal development.
- Hands-on experience with ServiceNow integrations and API-based data exchange.
- Familiarity with Agile delivery (Scrum or SAFe).
- Strong understanding of ITIL and enterprise service management practices.
- Excellent problem-solving and debugging skills.
- Strong communication and client-facing presentation abilities.
- Certified Implementation Specialist – CSM
- ServiceNow Certified System Administrator
- ITIL v3 or v4 Certification
- ServiceNow Certified Application Developer (CAD)
- Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM
- Remote
WINDWARD CONSULTING GROUP, INC. (WINDWARD) PROVIDES EQUAL EMPLOYMENT OPPORTUNITY WITHOUT REGARD TO AN APPLICANT’S COLOR, RACE, SEX, PREGNANCY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, MARITAL STATUS, GENETIC INFORMATION, VETERAN STATUS, OR ANY OTHER CHARACTERISTICS PROTECTED BY FEDERAL, STATE OR LOCAL LAW. WE WILL CONSIDER THIS APPLICATION ACTIVE FOR 90 DAYS AFTER OUR RECEIPT. THEREAFTER, YOU MUST REAPPLY IF FURTHER INTERESTED IN EMPLOYMENT. I CERTIFY THAT ALL ANSWERS GIVEN BY ME ARE TRUE, ACCURATE AND COMPLETE, I UNDERSTAND THAT THE FALSIFICATION, MISREPRESENTATION OR OMISSION OF ANY FACT ON THIS APPLICATION (OR ANY OTHER ACCOMPANYING OR REQUIRED DOCUMENTS) OR PROVIDED ORALLY, WILL BE CAUSE FOR DENIAL OF EMPLOYMENT OR IMMEDIATE TERMINATION OF EMPLOYMENT, REGARDLESS OF WHEN OR HOW DISCOVERED. The application will be given every consideration, but its receipt does not imply that the applicant will be employed. In exchange for the Company’s considering my application for employment, I authorize investigation of all statements contained in this application and any supporting documents. I authorize Windward to secure information about my experience from former employers, educational institutions, government agencies, or any references I have provided, and for those parties to provide information concerning my experience, and I hereby release all parties from any liability arising from such investigation. In exchange for the Company’s considering my application for employment, I hereby authorize my former employer to release to Windward any personnel information and records, favorable or otherwise, which my employer has kept regarding my employment, including my work performance. I understand that Windward may retain photocopies of my records for its files, whether I am offered employment or not. I hereby release all parties, including my former employer and Windward from any liability arising from the release, review and retention of any records pertaining to me.