Whitepages Pro provides businesses with global identity verification solutions via enterprise-scale APIs and web tools to help companies identify legitimate customers, prevent fraudulent transactions, and smooth new customer creation. Our real-time data integrates into existing platforms, authentication workflows, and data models to help your business confidently assess and verify consumer identities worldwide.
Our foundation is data at massive scale. As a leader in identity data, Whitepages developed our own fully-integrated, high-availability Identity Graph database which houses more than 5 billion global identity records. These records have been curated and corroborated from hundreds of different sources to deliver unparalleled coverage, accuracy, and performance in identity verification. Businesses of all sizes including Wells Fargo, Microsoft, Western Union, Under Armour, Priceline, and American Airlines use Whitepages Pro data to mitigate risk and improve the customer experience.
The Account Manager on our Whitepages Pro team supports the business unit by engaging with our clients, understanding their business problems, and building enduring customer relationships. The focus area of this role is primarily limited to mid-market accounts.
Serve as the main support channel and train our customers on how to maximize their utilization of our products
Engage with our customers over the phone, email and in person to identify areas for growth and expansion with current customers
Understand our products inside and out and efficiently communicate how our customers can use our products
Troubleshoot potential bugs and issues, and aggregate issues to the product and marketing teams for programmatic fixes
Our ideal candidate will have:
Bachelor’s degree in business, communications or related field
2+ years customer facing experience in SaaS or technology environment; sales or support experience is a plus
A customer service mindset and is eager to solve complex customer issues
Curiosity to learn our customers’ business problems and use cases
An analytical and logical ability to understand the internal workflow of the customer
Experience engaging with clients at the executive level
Fluency with the Microsoft Office Suite; especially Excel
Combine all this with a dynamic, can-do culture, and Whitepages is a pretty awesome place to work for folks who want to have impact. We are a small team with a passion for what we do, and we keep our employees at the center of our mission. We host weekly events, including catered lunches and happy hours, enjoy unlimited vacation, keep a fully stocked kitchen, and work in some great cities, with headquarters in downtown Seattle, and offices in New York City and Budapest, Hungary.
If this sounds like the kind of place you want to spend your days, then visit us at: http://about.whitepages.com/. Whitepages Inc. prides itself on being an equal-opportunity employer.