Technical Support Engineer (DAST) Houston

Technical Support Houston, Texas


Description

DAST Technical Support Engineer Job Description

What you'll be doing:

  • Receive and process inbound client and internal requests, maintaining SLAs and documenting tickets appropriately
  • Resolve all technical questions associated with general user operation and administration of WhiteHat’s user interfaces
  • Escalate issues to management and escalation teams as necessary, driving the issue to resolution
  • Troubleshoot and resolve various customer issues, including:
    • Site inaccessibility
    • Login issues
    • Issues with automated assessments
    • Integrations/API
    • Troubleshooting of remote satellite appliances
  • Facilitate client technical calls as needed with our Threat Research Center
  • Participate in or lead projects that are beneficial to the overall department
  • Report defects and feature requests/enhancements

 What we value:

  • A solid understanding of internet fundamentals: URL structure, request and response layout, HTTP/S, SSL, Proxies, DNS, etc.
  • Familiarity with Web Application Security concepts including OWASP Top 10
  • Basic knowledge of Firewall access controls (NAT, WAF/IDS/IPS, ASM)
  • Basic understanding of networks: OSI model, servers (APACHE, Tomcat, IIS, etc.), routers, switches, firewalls, TCP/IP, VLANs
  • Familiarity with basic network troubleshooting (routing, ping, traceroute, whois, netstat, dig) and web server troubleshooting (telnet, curl, wget, and ssh)
  • Basic understanding of API’s
  • The ability to be self-motivated and detail-oriented, with a great ability to prioritize and multi-task
  • Experience with Burp Suite, SalesForce and JIRA a plus
  • Experience with Linux, VMWare, and AWS a plus

 Additional Details:

 A majority of the work occurs between 6am-7pm Pacific Time. However, WhiteHat Security provides 24/7 support for our client base. On call or rotational shift work may be required. As a Technical Support Engineer you may be required to perform customer calls outside of standard work hours, to accommodate our international client base. Most positions do not have a travel component, however, occasional travel (up to 1-2 times per year) may be required. This position requires a successful background check and drug testing.

 

WhiteHat Security is an E-Verify employer and is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.