Senior Product Manager (Operations Product Innovation)

Engineering - Infrastructure Boston, Massachusetts

Multiple Openings. Senior Product Manager (Operations Product Innovation) for Wayfair LLC in Boston, MA. Partner with senior directors, directors, and other stakeholders to understand company-wide supply chain priorities by defining project impact; translating objectives into project scope; and then collaborating with engineering teams to develop, launch and iterate on those projects. Identify and prioritize process and technology changes for specific functional areas of supply chain systems. Work with engineering and Quality Assurance teams to roll out new tools or enhancements, ensuring issues are identified, tracked, reported on and resolved.  Utilize SQL, data analytics, and additional proprietary tools to address problems by finding patterns and performing root cause analysis.  Review KPI’s and metrics to assess the effectiveness of implemented changes and projected benefit of proposed changes. Requires a Master's degree (or higher) in Engineering, Information Systems, Information management or related field (willing to accept foreign education equivalent) plus two (2) years of software product management or business analysis experience working with operational systems. Or, alternatively, a Bachelor's degree and five years of experience as noted above. One year of experience must include: Identifying ongoing opportunities to increase efficiency and reduce cost by improving the usability of existing tools as well as evaluating new functionality/ capabilities to address identified gaps; Counseling business leaders in operations and other departments on strategic workflow optimization and process definition initiatives; Creating strategic roadmaps for growth and managing implementation against deadlines and milestones; Developing business cases for product development, including defining business goals, translating high-level business requirements into more detailed functional specifications for technology solutions and analyzing business return; Using agile methodologies including data analytics for prioritization and impact analysis to work with Engineering and QA to roll out new tools or enhancements, ensuring issues are identified, tracked, reported on, and resolved; Working closely with business stakeholders to create a UAT plan, validating test case results, and ensuring delivery of quality product features that meet business requirements; Reporting on business case and KPI analysis using Excel, DASH, or WARP, and using KPIs to monitor performance and measure impact of product enhancements; Analyzing data to understand the scope, impact, and priority of our business objectives, and working with engineering teams to transform that knowledge into system enhancements and new features; Analyzing symptoms of system issues and utilizing SQL or other relational databases, data analytics, or other research tools to find patterns and help identify the root cause; and Managing and executing process improvement initiatives from start to finish, including project management, data gathering and modeling, problem solving, and keeping stakeholders informed on the plan, progress, results, and roadblocks. Eligible for employee referral program.

About Us:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.