CastleGate Operations Key Account Manager

Supply Chain & Logistics - CastleGate Boston, Massachusetts

CastleGate Operations Key Account Manager

Do you want to join the fastest growing start up within Wayfair?  If yes, then the CastleGate Fulfillment Operations Key Account Manager role could be the right fit for you.  CastleGate is an entrepreneurial new business within Wayfair that is revolutionizing supply chain logistics and the order fulfillment process across Wayfair’s catalog of home goods.  In this role, associates will support rapid business growth by helping to standardize operational processes, analyze trends in customer inquiries, and creatively work through operational challenges while driving solutions to the operational issues for our key accounts.  In addition to core responsibilities within CastleGate, associates will also get exposure to several departments within Wayfair.  Associates will learn more about Warehouse Operations, Category Management, and Merchandising while partnering with these teams to support top CastleGate suppliers.

The Operations Key Account Manager will be responsible for:

  • Overseeing a subset of key strategic suppliers and driving penetration by identifying and removing operational barriers
  • Managing strategic supplier relationships by transparently co-managing an operational work plan for each supplier with the account management team and suppliers
  • Effectively responding to operational issues to ensure proper resolution, and escalating as necessary
  • Recognizing, documenting, and alerting supervisors of trends in customer inquiries and challenges
  • Monitoring and reporting on key service level metrics for fulfillment customers to ensure that we are providing excellent customer experience and delivering on our promise
  • Working collaboratively across operations, account management, data integration and warehouse teams to streamline and standardize processes
  • Supporting the growth of the fulfillment services business

Skills & Experience:

  • A Bachelor's Degree and
  • 1-3+ year's experience in any of the following: supply chain management, 3PL Sales, e-commerce order fulfillment, manufacturer warehousing, brand retail merchandising or brand account management.  
  • Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
  • Strong communication, customer facing and relationship building skills
  • Self-reliant and ability to motivate others
  • Problem solving mindset with strict attention to detail
  • Project management with the ability to multi-task
  • Familiarity with Excel and SQL a plus


Interested in learning more? Please visit our official CastleGate website!


And for more information, check out this video showcasing the inner workings of our CastleGate Fulfillment network!

About Us:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.