Advertising Product Operations Specialist

Product Management Boston, Massachusetts

ATCI – Product Operations Specialist

The Ad Tech and Customer Intelligence (ATCI) team builds Wayfair’s best-in-class marketing technology stack. From a recommendations engine, to bidding platforms and integrations with key advertising partners, to our proprietary marketing automation technology including our in-house data management platform – we are building an intelligent, efficient, and automated toolset to ensure our campaigns (driving hundreds of millions of dollars in ad spend) unlock massive growth for Wayfair.

The ATCI Product operations team works closely with Product, Marketing, Data Science and Engineering to drive superior product operational delivery through cross-functional collaboration, front-line support, user experience management and strategic leadership in shaping the ad technology platforms of the future.

We are looking for a Product Operations Specialist to provide operational and strategic support to Product Management and Engineering.  This role will own high-level issue scoping and triage with cross-functional partners as well as provide user experience feedback in order to influence strategic product enhancements.  

The individual in this role will excel in inter-departmental communication, possess a keen technical aptitude, and the ability to easily translate business problems into technical solutions. Although this is a technical role, technical background is not required--interest in technology and ability to learn quickly are essential.

What You'll Do: 

  • Identify & triage business problems, analyze their impact, and work with the Product and Engineering teams to prioritize and deliver a solution
  • Provide operational and strategic support to Product Management and Engineering by serving as the ‘power-user’ of all ATCI tools
  • Join forces with Data Science, Marketing, and Engineering teams to identify areas for streamlined workflow through technical or operational solutions
  • Create a network of peers that can help identify product gaps and issues

What You'll Need: 

  • 1+ years of experience working in a cross-functional, data-driven, and fast-paced environment
  • Clear and concise communication, often of complex technical limitations or requirements to non-technical stakeholders
  • Ability to pivot readily and react to business needs
  • Basic SQL knowledge is a plus

About Us:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.