Team Lead: Account Operations

Sales Layton, Utah

Team Lead: Account Operations

The Account Operations Team Lead assists in managing team performance, targeting opportunity areas for individuals as well as team growth and improvement and work closely with upper management to drive KPIs within the department. The ideal candidate has proven their aptitude for the Account Ops Associate role and is a strong individual contributor, is a quick learner, can work efficiently, and is detail-oriented. This is a growing team with a fast-paced workload.

Details and Key Responsibilities

  • Level 1, reports to L3 Manager
  • Manage a team of 4-7 associates who are responsible for day to day Account Operations work
    • Coach, mentor and assist in developing Account Operations team employees
    • This is an advancement in title, responsibilities and expectations, but does not guarantee any compensation changes during the upcoming review cycle
  • Small supplier volume (10-15 suppliers typically)
  • Weekly check-ins with each member of team
  • Project work/responsibility
  • Monitor, report and drive individual and team performance
  • Lead team meetings and drive team goals
  • Participate in the interviewing/hiring process
  • Write and administer performance reviews
  • Work with team members to grow their professional development while also owning own professional development
  • Suggest and implement changes to internal process to improve efficiency and effectiveness
  • Assist Customer Service and other departments with advanced service issues as they arise
  • Work cross functionally with other teams to ensure best practices
  • Report to sr. management on team performance, development and improvement areas

 Desired Skills & Experience:

  • 2 or 4-year college degree
  • Experience with people management a plus
  • Ability to multitask and shift priorities quickly and often
  • Strong and consistent attention to detail
  • Strong analytical and communication skills
  • Problem solving mindset
  • Entrepreneurial spirit
  • Self-reliant and able to motivate others

About Us:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.