Description

• Sales liaison to our internal and external customers.   

• Serve as subject matter expert for custom products & projects.

• Prepare and issue project based quotations for standard and custom products.

• Support priced on application process conforming to margin & pricing guidelines.

• Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery.   

• Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.

• Review of project management reports.  Communication of project status and jobsite coordination with internal and external customers.

• Provide feedback on CC procedures and identify process improvement opportunities.

• Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.

• Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.

• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.

• Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.

• Work closely with all facets of the organization to provide superior customer service.

• Assist in various tasks, projects and responsibilities as assigned by CC Management

• Serve as subject matter expert for custom products and / or high profile projects. 

• Expert in all CC procedures and applications to achieve daily tasks and goals.

• Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.

• Work with Supervisor/Team Lead to implement process improvements.

• Provide subject matter expertise and interpretation of procedures to less experienced team members.

• Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable.

• Mentor new hires.

• B.S. / B.A. Degree preferred.

• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.

• Minimum three years of customer service and/or Victaulic product knowledge.

• Project management and analytical skills preferred.

1. Excellent oral and written communication skills.

• Extraordinary attention to detail with strong organizational skills.

1. Proficient in Qlik View/Sense Applications.

• Must display leadership and collaboration skills and be an effective advocate of process improvement.

1. Is patient, professional, and courteous when faced with an adverse situation. 

• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.

• Willing to be flexible in schedule and work occasional overtime.

• Willing to make infrequent overnight travel.