Business Systems Analyst, Product Support Systems

IT Operations Columbus, Ohio

Our Company

At 2,000 employees and growing, and consistently strong financials (NYSE:VEEV), Veeva was named among the top fastest growing public technology companies on Forbes’ annual Fast Tech 25 list. We build innovative cloud solutions for some of the world’s largest pharmas and biotechs, and we need great people like you to make it happen.

Our Culture & People

Our core values are Do the Right Thing, Employee Success, Customer Success, and Speed. We are innovators, collaborators, and thought leaders out to create best-in-class solutions that help our customers improve and extend human life. It’s genuine, straight-forward, and no fuss.

Job Summary

The Business Systems Analyst is responsible for driving improvements in the processes and technologies utilized by employee success, quality & compliance, and various training teams.  This role works closely with global business teams to effectively identify requirements, define scalable business processes, implement changes, manage project plans and perform release management.


  • Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc.  
  • Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project team.
  • Facilitate discovery sessions and business process workshops.  Be able to diagram and elaborate current & future state application workflows in detail.
  • Act as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate).
  • Provide technical and functional expertise across learning management systems.  Serve as SME across various application platforms.
  • Collaborate with cross-functional teams to identify system and process improvements.
  • Lead and execute full development lifecycle activities - design, develop and test enhancements in alignment with internal business process requirements.
  • Provide product support, track escalations, perform root cause analysis and work with vendors to resolve issues.
  • Document all changes to applications per internal controls.
  • Develop and maintain technical documentation, release notes and conduct end-user training.


  • Bachelor’s Degree in Information Systems, Business Administration, or related field or equivalent experience
  • 3+ years application requirements gathering and design
  • Learning management system administration experience
  • Experience with Articulate
  • Understanding of various training delivery methods and formats
  • Strong Business Analysis and Project Management skills
  • Prior experience in release management is desirable.
  • High proficiency in verbal and written communication.  Solid presentation skills are desired.
  • Strong attention to detail, goal oriented.  Must be able to effectively manage multiple activities and/or projects concurrently.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities
  • Commitment to excellence in the delivery of customer service.
  • Comfortable in working with personnel at all levels of the organization.

Nice to Have

  • Working knowledge of Moodle
  • Administration experience with Absorb LMS
  • Familiarity with Agile methodologies


We don’t accept candidates from recruiters or placement agencies. If you have a candidate interested in Veeva, they should apply directly below or at For more information regarding this policy click here.