Employee Services Manager (HR Business Partner Manager)

Employee Success Toronto, Canada


Company Information

Be a part of the future of cloud at one of the fastest growing and profitable companies in enterprise software. Veeva is experiencing rapid growth and strong demand as the cloud software market is evolving toward industry-specific, cloud solutions.

Veeva topped the Fortune Future 50 list of U.S. companies poised for breakout growth and was listed as one of the fastest growing companies among Forbes Fast Tech 25.

We build innovative SaaS solutions that span CRM, content management, and data for the life sciences industry. Our more than 675 customers ranging from emerging biotechs to the largest global pharmaceutical companies including Bayer, Lilly, Merck, and Novartis.

We are driven by our core values: do the right thing, employee success, customer success, and speed. We are innovators, collaborators, and thought leaders out to create and bring to market solutions that help our customers improve and extend human life.

Job Summary

Veeva is seeking an experienced and energetic Employee Services Manager to deliver critical employee processes and services to our employees based in Canada. The ideal candidate will contribute at both hands-on and strategic levels to cultivate an amazing and innovative Veeva culture as we globally scale at a rapid pace. This is a full-time role located in our Toronto office.

As the Employee Services Manager, you’ll lead key projects that will focus on operational excellence and help Veeva continue to grow, scale, and drive employee success. Such projects may include streamlining core HR processes or designing a career development framework. You will demonstrate your ability to work in a global and cross-functional team environment.  In addition, you’ll oversee the management and administration of regional benefits plans.

Responsibilities

  • Provide expertise in the following areas: career planning, performance management, leadership and manager coaching, employee relations matters, data analysis, compensation, learning and development, and recognition programs
  • Partner with regional Employee Success Associates to provide full lifecycle support of employee-related activities, including onboarding, employee transfers and compensation changes, leaves of absence, and terminations
  • Identify and deploy impactful people strategies and policies that enable the organization to perform effectively and scale efficiently as it grows
  • Provide insightful data to guide decision making and offer proactive solutions
  • Solve problems and get to the root cause of any issue, no matter how complex, and design and quickly implement solutions that cut across multiple disciplines
  • Partner with our immigration service provider to manage immigration and visa processing activities
  • Monitor and improve regional service execution
  • Manage local benefits plan design/renewals, open enrollment, and broker relationships
  • Ensure compliance with local labor laws and regulations
Requirements
  • 5+ years of experience as an HR Business Partner or Human Capital Consultant
  • Clear demonstration of employee relations experience, working through complex situations and escalations
  • Ability to assess needs, understand core issues, and achieve results with minimum supervision
  • Adept at influencing through strong relationships, expertise and data; comfortable managing stakeholders in local and virtual environments
  • Strong analytical and problem-solving skills, ability to analyze data, understand trends, develop recommendations for action based on the analysis
  • Excellent communication skills, particularly around communicating large, complex changes
  • Highly resourceful and comfortable working with ambiguity
  • BS/BA required
Nice to Have
  • Experience working in the technology industry or at an enterprise software company
  • MBA, MA or MS degree in Industrial/Organizational Psychology, Human Resources Management
  • Fluent in French

We don’t accept candidates from recruiters or placement agencies. If you have a candidate interested in Veeva, they should apply directly below or at careers@veeva.com. For more information regarding this policy click here.