Customer Success Manager (CRM - France)

Customer Success Management Paris, France Montpellier, France Nantes, France Lille, France Lyon, France Le havre, France Avignon, France Bordeaux, France Marseille, France Strasbourg, France


Our Company

At 2,000 employees and growing, and consistently strong financials (NYSE:VEEV), Veeva was named among the top fastest growing public technology companies on Forbes’ annual Fast Tech 25 list. We
build innovative cloud solutions for some of the world’s largest pharmas and biotechs, and we need great people like you to make it happen.

Our Culture & People

Our core values are Do the Right Thing, Employee Success, Customer Success, and Speed. We are innovators, collaborators, and thought leaders out to create best-in-class solutions that help our customers improve and extend human life. It’s genuine, straight-forward, and no fuss.

Job Summary

Veeva has been investing in customer success since the founding of the company. To further these efforts, Veeva is now expanding our Customer Success Management (CSM) team. We work alongside our product, sales and services teams to help customers achieve even higher levels of success.
The Customer Success Manager will provide strategic guidance to named Veeva CRM customers to increase the value they get from Veeva CRM. In addition, the CSM team will identify and promote best practices for the management of a SaaS CRM program.
We are looking for members of this team to work with Veeva's most strategic customers across Europe. As a member of the CSM team, you will help to develop the specific strategies, tactics and processes that will make this team truly valuable to ongoing customer success.
To help calibrate the expectations of this team, the Veeva CSM team is not a team of Account Managers that know a little product.  It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.
Successful candidates have Veeva or salesforce.com CRM related consulting experience (delivery/implementation).

Responsibilities
  • Aligning with key customer CRM stakeholders across IT and Business to establish a stronger CRM management program
  • Evaluate how customers manage their Veeva CRM investment & identify efficiency and effectiveness gains (process & tools)
  • Promote awareness of the latest innovations Veeva is releasing
  • Providing Veeva CRM program/release management best practices
  • Increase the ROI customers get from Veeva CRM
Requirements
  • Demonstrated 5+ years of Veeva or salesforce.com CRM related consulting experience (delivery/implementation)
  • Proven track record of establishing themselves as a strategic trusted advisor to clients
  • Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
  • Strong written and verbal presentation are essential
  • Strong analytical skills. Ability to process and interpret customer information (product utilization data and customer requirements) to help drive adoption 
  • Self-starter who is able to own the ongoing success of large clients
  • Bachelor's Degree
  • Fluent English & French

Nice to Have 
  • Direct experience with Veeva CRM implementations
  • Pharma CRM experience
  • CRM Program management
  • Fluency in another European language

We don’t accept candidates from recruiters or placement agencies. If you have a candidate interested in Veeva, they should apply directly below or at careers@veeva.com. For more information regarding this policy click here.