Renewals Team Lead

Sales London, United Kingdom


Description

Responsibilities:
  • Lead the Renewal Team in following and innovating global methodology and best practices, ensuring proper use of the Salesforce system.
  • Provide ongoing mentorship to Renewal Representatives, teaching techniques for increasing ARR, identifying risks, and successful negotiations, while maintaining direct communication with customers.
  • Adopt a hands-on approach, including renewal call activity, direct customer communication, leading renewal sales strategy calls, and identifying risks.
  • Align with Global Renewal leadership to innovate and implement strategies to reach company goals.
  • Assess skill sets and provide ongoing coaching and feedback to team members to meet objectives, reinforce renewal methodologies, and guide career path direction.
  • Identify areas where the team needs assistance or where the territory needs growth, and participate in recruiting and interviewing activities.
  • Guide Renewal Team members in managing key internal relationships to promote renewal goals and contribute to company growth.
  • Actively involved in all critical deals and consistently works with Renewal Representatives across various accounts to understand the current selling environment.
Requirements:
  • 4+ years of experience in a similar role.
  • Proven history of successfully leading a renewal team that drives target attainment.
  • Bachelor’s Degree from a four-year college/university.
  • Ability to teach methods for identifying new and existing opportunities through basic consultative selling methodology.
  • Strong negotiation skills to handle contract renewals and address customer objections effectively.
  • Knowledge of managing CRM and opportunity management systems.
  • Strong understanding of the renewal process and best practices for customer retention.
  • Ability to drive operational excellence, leveraging data and efficient decision-making to ensure on-time renewals.
  • Must be able to lead a team and meet monthly, quarterly, and annual quota requirements.
  • Ability to work under pressure and meet deadlines while maintaining a pleasant and professional attitude.
 
Competencies:
To perform this job successfully, an individual should demonstrate the following competencies:  
 
  • Organized: Manage multiple regions, including accounts and projects efficiently, ensuring all renewal processes are streamlined, deadlines are met, and global processes are followed.
  • Problem Solver: Address and resolve any issues that arise during the renewal process, ensuring customer satisfaction and retention.
  • Critical Thinker: Analyze data and trends to develop strategies that enhance renewal rates and overall team performance.
  • Detail-Oriented: Meticulously review contracts and renewal terms to ensure accuracy and compliance with company policies.
  • Highly Motivated: Drive your team to achieve and exceed targets, fostering a high-performance culture.
  • Strong Communication: Effectively communicate with clients and internal teams, ensuring clear understanding and collaboration.

 

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Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.