Renewals Team Lead
Description
Responsibilities:
- Lead the Renewal Team in following and innovating global methodology and best practices, ensuring proper use of the Salesforce system.
- Provide ongoing mentorship to Renewal Representatives, teaching techniques for increasing ARR, identifying risks, and successful negotiations, while maintaining direct communication with customers.
- Adopt a hands-on approach, including renewal call activity, direct customer communication, leading renewal sales strategy calls, and identifying risks.
- Align with Global Renewal leadership to innovate and implement strategies to reach company goals.
- Assess skill sets and provide ongoing coaching and feedback to team members to meet objectives, reinforce renewal methodologies, and guide career path direction.
- Identify areas where the team needs assistance or where the territory needs growth, and participate in recruiting and interviewing activities.
- Guide Renewal Team members in managing key internal relationships to promote renewal goals and contribute to company growth.
- Actively involved in all critical deals and consistently works with Renewal Representatives across various accounts to understand the current selling environment.
Requirements:
- 4+ years of experience in a similar role.
- Proven history of successfully leading a renewal team that drives target attainment.
- Bachelor’s Degree from a four-year college/university.
- Ability to teach methods for identifying new and existing opportunities through basic consultative selling methodology.
- Strong negotiation skills to handle contract renewals and address customer objections effectively.
- Knowledge of managing CRM and opportunity management systems.
- Strong understanding of the renewal process and best practices for customer retention.
- Ability to drive operational excellence, leveraging data and efficient decision-making to ensure on-time renewals.
- Must be able to lead a team and meet monthly, quarterly, and annual quota requirements.
- Ability to work under pressure and meet deadlines while maintaining a pleasant and professional attitude.
Competencies:
To perform this job successfully, an individual should demonstrate the following competencies:
- Organized: Manage multiple regions, including accounts and projects efficiently, ensuring all renewal processes are streamlined, deadlines are met, and global processes are followed.
- Problem Solver: Address and resolve any issues that arise during the renewal process, ensuring customer satisfaction and retention.
- Critical Thinker: Analyze data and trends to develop strategies that enhance renewal rates and overall team performance.
- Detail-Oriented: Meticulously review contracts and renewal terms to ensure accuracy and compliance with company policies.
- Highly Motivated: Drive your team to achieve and exceed targets, fostering a high-performance culture.
- Strong Communication: Effectively communicate with clients and internal teams, ensuring clear understanding and collaboration.
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Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.