Business Analyst

Technical Solutions, Digital Supply Chain London, United Kingdom Req. UMG-1143




Job title: Business Analyst

Responsible to: Senior Project Manager

Department: UMGB Technical Solutions, Digital Supply Chain

Location of work: Kensington Village



Main purpose of role

A wholly owned subsidiary of Vivendi, Universal Music Group (UMG) is the leader in the Music Industry.


Operating in over 75 countries, UMG is a major actor in the expansion of the digital music market and works with over 670 online partners worldwide.


The Universal Music Group and Brands (UMGB) division provides tailor-made entertainment marketing solutions for brands for customer acquisition & retention. UMGB currently runs more than 350 major partnerships worldwide. The UMGB Technical Solutions team supports this division to enable their technical services.


Working with the UMGB central team based in London and the 3rd party suppliers, the key responsibilities of the Business Analyst will involve the following:


  • Work closely with the UMGB central and local teams to understand the brand client requirements and align them with the existing platform when appropriate, providing them with advice on the best user experience to follow.
  • Defining and prioritising new features, enhancements and fixes for the existing music platform
  • Ensuring an excellent and intuitive user experience across existing and new products
  • Producing and managing functional documentation, wireframes and acceptance criteria
  • Testing and acceptance of new features (or coordinating with external testing consultants)
  • Managing the prioritised product backlog, helping to plan development sprints
  • Helping to define and evolve the product and service roadmap for UMGB
  • Monitoring and evaluating competitors’ services and the competitive landscape to ensure UMGB is always proposing the latest solution



The Business Analyst will be required to have the following product management skills:


  • Web and mobile user experience design
  • Wireframe design
  • Functional documentation ownership
  • Quality Assurance
  • Requirements Management


Person Specification




  • Excellent communication and presentation skills
  • Ability to explain rationale for product decisions
  • A passionate interest in new technologies, digital and the entertainment industry
  • Proactive with the ability to work within short timeframes under pressure
  • Strong analytical skills and the ability to adapt
  • Ability to think innovatively and strategically
  • Good understanding of software development process and available technologies (with experience in API, mobile or web development)




  • Understanding of user-centred design concepts
  • Music industry experience preferable
  • Knowledge of Agile/Waterfall


Diversity and inclusion

Universal Music is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age



The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.