US Technical Analyst

Business Strategy & Operations Santa Monica, California Req. UMG-1015


We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Universal Publishing Production Music (UPPM), a division of Universal Music Publishing Group (UMPG), creates, produces, and licenses music for use in film, television, advertising, broadcast and other media. The US Technical Analyst (TSA) will be part of International Digital Services, the group responsible for managing digital content and development & delivery of technical solutions for UPPM

Job Functions:

The US Technical Analyst will be responsible for providing the following services to the UPPM US-based businesses:

Technical Services

  • Serve as a support resource for all applications included but not limited to: the websites, DAMS, CRM, MusicCache, ScoreAddiction, Cue Sheets, Soundex and Soundminer.
  • Work with customers & internal staff to identify issues involving web applications, spot common trends and advise on solutions.
  • Log and maintain issue cases in CRM.
  • Assist with user testing for new software releases.

Reporting Services

  • Prepare and deliver weekly/monthly/quarterly/yearly application reports as required by management.

Content Deliveries

  • Fulfill new and replacement hard drive orders and monthly music updates for clients, 3rd party aggregators and music detection services.
  • Maintain audio master builds for each format type (wav, mp3)


  • Control ordering of hard drives and invoice processing through company’s Uniport system.

Job Requirements:


  • Good verbal and written communication skills
  • Good customer service skills
  • Must be highly organized


  • Possess working knowledge of SQL, MS Access, Excel, PowerShell or similar scripting technologies
  • Possess working knowledge of both Windows and Mac operating system environments
  • Possess working knowledge of major web browsers, Java Plug Ins and audio/media players


  • Bachelor’s Degree

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.