Learning & Development Coordinator (Contract)

Human Resources Santa Monica, California Req. UMG-741


The Coordinator, Learning & Development (LOD) is an entry level contract position on our team responsible for supporting employee development and engagement opportunities throughout Universal Music Group, ranging from planning and coordination, to project management, to execution of LOD experiences. Specifically, this role is responsible for the administrative and logistical support of LOD initiatives, such as: scheduling of in-person, web-based and online training sessions; tracking attendance; reporting on metrics; creating communication and marketing campaigns; support for presentations and training content; data analytics and reporting; and supporting the launch of our Learning Management System (LMS).

This is a great opportunity for someone who is interested in the field of learning and development, and seeks growth in a potential career path. We are looking for someone who has the balance of skills, passion and experience as indicated below, and also strives to be part of a creating opportunities that enrich our employees’ development experience at Universal Music Group. 

*We are only engaging candidates in the greater Los Angeles area.

Job Functions:

  • Under the direction of the VP, Talent & Organization Development, works closely with the LOD team to plan, coordinate, manage and execute on exceptional employee development experiences
  • Ensure all existing training materials are updated with current, relevant content (e.g. create/edit and finalize supporting documents and resources to accompany training as needed)
  • Provide administrative support, coordination, communication of LOD programs; includes logistics for calendar scheduling, room booking, and training materials
  • Support the framework design and launch of a Learning Management System (LMS); serve as primary point-person for managing the LMS
  • Support with the launch and maintenance of a Development page on our company intranet, including content creation and organization
  • Curate and propose relevant learning content and resources to complement topics in our LOD programs
  • Source, develop and use multiple channels and tools to support a broad array of learners, such as digital learning tools (e.g., videos and online instruction), in-person instructor-led training, gamification, simulations, assessments, etc
  • Actively seek to improve current the value and effectiveness of LOD programs, practices and processes
  • Monitor and analyze the effectiveness of LOD programs to foster a culture of continuous improvement (e.g. analyze various sources of feedback data, including but not limited to development programs)
  • Support and assist the LOD and broader HR team on Talent & Development initiatives as needed
  • Take the lead on LOD projects, as assigned

Job Requirements:



  • Excellent project planning and project management skills
  • Outstanding organization skills with acute attention to detail and accuracy
  • Exceptional communication skills - written, oral and presentation/platform speaking skills
  • Team player with a flexible, adaptable and collaborative communication style
  • Demonstrated ability to handle multiple tasks, manage and execute multiple deliverables simultaneously
  • Poised, professional and able to exercise a strong level of judgment
  • A self-motivated problem solver who approaches roadblocks with a positive, creative attitude
  • Demonstrated ability to work well and foster strong relationships within team and across departments
  • Excellent research capabilities and use of resources
  • Practical knowledge of assessment/feedback instruments (e.g. DISC, MBTI, EQ 2.0, TKI, 360 assessments)
  • Proactive “go-getter” with an “anything is possible” attitude
  • Passionate about developing people and enriching their overall work experience


  • Experience working in music, media, video game, tech, or film/TV/studio entertainment
  • Experience working in an HR department within an LOD team


  • Ability to travel up to 15% to our offices in the greater Los Angeles area


  • 4+ years’ work experience in training, engagement, HR, OD or related discipline (relevant internship experience may be considered)
  • Microsoft Office EXPERT, especially in PowerPoint, Excel and Word
  • Proficient in G-Suite (Google docs, sheets, slides)


  • Bachelor’s Degree, preferably in a Human Resources related field such as organization development, industrial/organizational psychology, organization behaviour, communications, or leadership development

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.