Director, Vendor Management & CSR

Finance & Accounting Woodland Hills, California Req. UMG-1379


We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are currently seeking an exceptional Director for our Vendor Management Office (VMO). This position reports to the Senior Director and is responsible for supporting the VMO and our U.S. business units with the operational aspects of vendor oversight and Corporate Social Responsibility (CSR) compliance. The VMO’s guiding principle is to support UMG in obtaining the greatest value from vendor contracts and ensure that procurement activities reflect our commitment to CSR.

Job Functions:

Vendor Management

Staff Supervision (1-3 staff)

  • Give shape to and prioritize staff’s day to day activities in order to meet department deadlines, mid and long-term objectives
  • Understand how to capitalize on staff strengths and guide skill improvement/development
  • Set expectations and transparent accountability standards for staff
  • Be accountable for staff performance and communicate to VP regularly on staff issues as they arise

Governing to Procurement Policy & Assist with policy implementations

  • Assist with development of and maintain compliance reporting suite
  • Ensure reporting is delivered consistently and on time
  • Address Business Unit concerns over reporting
  • Ensure reporting is adjusted to reflect policy changes
  • Recommend improvements in reporting based on Business Unit feedback and governance standards

Contract Management

  • Supervises maintenance of contracts database
  • Ensure accurate reporting data is available to deliver to central finance on a bi-weekly basis
  • Develop relationships with contract owners, liaise with and support them facilitate reporting of contract status and assist contract owners with stated goals during the RFP, contract authoring and SRM phases of the lifecycle
  • Develop and maintain contract compliance review process to identify risks and opportunities within the supplier base
  • Lead Manager projects from inception to completion; identify project needs; review all project presentations prior to stakeholder engagement
  • Flag contract risks for review to VP

Spend Reporting

  • Maintain global vendor portfolio data integrity and manage enhancement requests in SAP & SAP Business Warehouse
  • Manage production of the vendor portfolio within SAP BW on at least a weekly basis and shares with VP and indicated stakeholders
  • Create spend baseline reporting to support specific projects and planning
  • Coordinate projects for vendor account and contacts de-duping, and data clean-up
  • Gather all supplier information and UMG vendor usage data within UMG e.g. spend by type of X, capability etc.
  • Conduct analysis on usage data within UMG to set appropriate caps and budget limits where Business requires support (e.g. photography, stylists etc. to set common approaches business wide)
  • Measure expenditure, using the vendor portfolio, after implementation of new supplier agreements to monitor changes in expenditure to allow for budget reductions
  • 1st line of approval for addition of new suppliers into online procurement system (Uniport) and SAP Business Warehouse per Procurement Policy standards
  • Vendor classification review and reporting on vendor portfolio statistics
  • Liaise with VP and business owners to ensure scheduling of activity/renewals and SLA deliverables are in line with policy
  • Exception and escalation reporting
  • Ensures staff is cross trained in BW reporting training and other critical department skill sets

Corporate Social Responsibility

  • Have an interest and curiosity in learning about CSR best practices
  • Participate in development of and enhancement of CSR reporting
  • Supports departmental and/or organizational strategy development
  • Provides clear concise verbal or written reports of vendor performance or action plans
  • Understand and be able to clearly and concisely communicate CSR objectives to internal and external stakeholders
  • Liaise with Business Units as necessary to address Vivendi reporting requirements
  • Assist with and maintain template for reporting on various financial indicators, by territory and consolidated, in accordance with Vivendi requirements

Customer Service

  • To be the point of contact to the business wishing to:
    • Know which suppliers to use for a given product / service
    • Require governance/vendor management support 
    • Requesting information on procurement policies
    • Understand the supplier CSR process
  • To service inquiries from the US business via email, telephone, face to face contact
  • Respond to customer contacts and log contact points and resolve each one to successful conclusion
  • To triage requests to suitable policies/tools or contacts within the business
  • To complete reporting relevant to role and suggest improvement initiatives
  • Leads or supports departmental initiatives and change management activities

Job Requirements:


  • Leadership; ability to develop and maintain staff and cross-functional support for department objectives
  • Meticulous attention to detail
  • Demonstrates excellent verbal, written, presentation and communication skills
  • Interacts effectively with all levels at UMG and externally with vendors as required
  • Independent, self-motivated and results-oriented, including the ability to prioritize several conflicting demands to achieve optimum performance while maintaining a sense of urgency
  • Ability to identify and cultivate relationships with key stake holders, representing a broad range of functions and levels
  • Strong communication skills, with the ability to speak clearly and express self in groups and one-to-one conversations


  • 5-7 years relevant experience including vendor management with accountability to measure output
  • Experience in an IT Vendor Management Office, preferred
  • Contract review (business terms)
  • Project Management
  • Vendor and vendor portfolio management
  • Vendor SLA/performance monitoring
  • Contract risk management


  • Bachelor’s degree Finance, Business, or a related field
  • Intermediate to advanced skills with the following applications preferred:
    • SAP Business Warehouse
    • SharePoint
    • MS PowerPoint
    • MS Excel (advanced, required)
    • MS Word
    • Adobe Acrobat Pro

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.