Travel Service Manager

Business Strategy & Operations London, United Kingdom Req. UMG-782


Job title: Travel Service Manager
Responsible to: Vice President Global Travel Services
Department: Global Procurement/Travel
Location of work: Kensington Village (St Pancras Summer 2018) 

Main purpose of role

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are currently seeking a motivated & service oriented Travel Service Manager to be part of the global corporate travel team. The Service Manager will be responsible for overseeing the day-to-day operations for internal and external inquiries on travel policy and procedures for all business units within the U.K. and assist the Global Head of Travel with any project in the UK & Europe. The position requires experience and skill in customer service, problem solving, and overall ability to work quickly and efficiently in a fast-paced environment.

  • Support the VP of Global Travel to help maintain global business goals and priorities
  • Liaison with the designated travel company for special travel requests & policy clarifications
  • Serve as a point of contact (internal and external) for travel concerns and issues & determine appropriate travel solution
  • Assist VP of Global Travel in preparation of meaningful metrics, reports, & presentations
  • Ensure all travel training & communication materials are up to date on the Travel intranet site
  • Assist internal employees with travel policies and procedures
  • Request & distribute any ad hoc reports requested by the business units
  • Organize & coordinate meeting requests with internal & external parties
  • Business owner of any travel tool external or internal for the UK
  • Coordinate with HR & BU Finance regarding changes in employee travel levels and changes in approvers

Person specification


  • Experience working within the travel agency industry
  • Ability to interact and communicate effectively with all levels of management and administrative support in a professional, business- like manner
  • Strong organization, planning, and problem-solving skills with the ability to work in a fast-paced environment
  • Display strong self-management and prioritization skills to monitor work progress timely and efficiently
  • Excellent verbal and written communication skills including; ability to prepare routine written communication, and promptly respond to requests and questions clearly and concisely
  • Process driven with strong problem solving & follow up skills
  • Ability to work independently with minimal direction
  • Works well as a good team player in a group or department
  • Effective use of all Microsoft suite of products (Excel, PowerPoint, Word, Outlook)
  • Ability to be flexible in a constantly moving travel & company environment
  • Strong customer skills, ability to manage internal expectations diplomatically
  • Multi-tasking skills to be able to balance tactical day-to-day issues


  • Familiarity with domestic & foreign travel destinations
  • Familiarity with Sabre GDS

Diversity and inclusion

Universal Music is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age


The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.