Consumer Technologies Manager

Marketing & Digital Media Kensington, London Req. UMG-264




Job title: Consumer Technologies Manager
Responsible to: Director of CRM & Consumer Marketing
Department: Commercial UK
Location of work: High Street Kensington



Main purpose of role


Reporting to the Director Of CRM & Consumer Marketing, this role comprises of rollout & management of key technology projects for the CRM & Consumer Marketing area and labels. This role will be working with existing internal systems, platforms & tools and developing new ones, to produce high quality, measurable & economical websites and execution of CRM campaigns through use of our technology stack. The role is working closely with the labels to help promote, develop, support and adopt new technology and platforms.  The role works alongside the CRM & Consumer Marketing Manager who is responsible for ensuring labels are fully trained and able to execute high quality CRM campaigns using our Central Systems and Consumer Data.


Duties include but are not limited to:
  • Development and rollout of key consumer technology projects to the labels and ongoing support
  • Pro-actively research new CRM consumer technology & data tools, systems and suppliers to ensure the department is up to date with new systems and trends
  • Liaise closely with the label digital teams to provide strategic and technical help as well as analysis
  • Technical specification, roadmaps and development of new features for our CRM systems, to meet the needs of the marketing teams and improve/develop the platforms
  • Management of all tagging tools, including Google Analytics, to maintain data tracking on all our websites and stores
  • UX and system testing to ensure the consumer journey on any of our systems or campaigns is a good one


Person Specification




  • Excellent IT skills including ability to investigate and use APIs for new technology
  • Diligent and reliable, capable of managing and delivering on multiple projects simultaneously and to a high standard, both autonomously and as part of a team
  • Technically confident with ability to self-learn new systems; personally interested in data, digital and all technology; understands key terminology and communicates effectively with experts and novices alike
  • Existing working experience of WordPress platforms and/or plugins & Website Go Live Processes
  • Past experience of technology project management from business case to product launch.(Requirements gathering, development roadmaps, product launch with UAT, user training and rollout)
  • A strong working knowledge of Google Analytic tools, tracking parameters & analysis



  • Experience working in a Digital Agency managing multiple accounts
  • Have a high level of technology literacy (applications/systems/processes) in order to apply an understanding of UMG’s technology stack to day to day work. Be able to translate new user requests into technical requirements
  • Familiar with current issues and music based trends; stays ahead of the game – aware of Digital Technologies
  • Pro-Active & confident communication skills with all levels of management


Diversity and Inclusion


Universal Music is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age.




The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.