Business Analyst

Tech London, United Kingdom Req. UMG-1272


Job title: Business Analyst
Responsible to: Senior Business Analyst, Global Technology
Department: Global Technology
Location of work: Pancras Square (Hammersmith Road until June 2018)

Main Purpose of Role


The Business Analyst will be responsible for gathering the requirements from key business users, documenting the requirements, and ensuring that the software developed meets the requirements.

Key tasks:

  • Develop a sound knowledge of the business domain
  • Document and agree requirements with the end users
  • Provide detailed requirements in form of user stories, process flows and wire frames to enable the development to proceed with minimal analysis support
  • Define User Acceptance test plans
  • Triage tickets to form up application service packs that are appropriate for the needs of our business community
  • Weekly reports to be produced for Line Manager and Project Manager showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies
  • Business models incorporating process and data model

Person Specification

Skills and Qualifications:

You will be at ease and have experience in working with business owners and project managers alike to plan, analyse and highlight risks and issues, and to define accurate, meaningful and measurable business cases and define acceptance criteria.


  • Demonstrable evidence of analysing and documenting complex business processes/ process mapping
  • Solid educational background including an undergraduate degree
  • Demonstrable experience writing requirements specifications for Information Systems
  • A proven track record in Software Development
  • End to end experience of the project lifecycle
  • Proven experience interacting directly with end users
  • Results orientated with exceptional communication and interpersonal skills
  • A good understanding of Agile project methodology
  • Experienced in writing User Stories
  • A good understanding of relational databases, in particular, MySQL and SQL Server
  • An understanding of data modelling
  • Able to command respect with Senior Business Managers
  • Ability to drive components of large multi-functional projects
  • Business focussed
  • Self-starter, strong initiative & leadership


  • Worked as a Business Analyst in a software house environment
  • Good understanding of the Music Publishing or Record Company business

Diversity and inclusion

Universal Music is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age


The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.