Music Licensing Coordinator

Business Strategy & Operations Santa Monica, California Req. UMG-1027


This position assists with driving revenue through administrative and creative support for the Music Licensing team.

Job Functions:

  • Provide Administrative and Operational Support by assisting and processing any client and account executive requests by phone, fax, email, physical mailings, etc.
  • Research Client (s) work to determine music needs
  • Attend Client Appointments and events
  • Network with Music Supervisors and Production teams to understand music needs
  • Create custom playlists from briefs, sample tracks or video. Review, research and interpret briefs through client engagement via telephone, email or in person.
  • Continue to build and nurture any new / current relationship with all clients, while providing first class customer service.
  • Providing frontline support and resolution for any / all customer service issues, and serving as back up support for Account Executives and other Sales Support team members when they are out of the office.


  • Entering, searching and/or distributing leads to the Sales team in a timely manner. Ensuring the Lead tracker and CRM is updated accurately and in a timely manner.
  • Prospecting (research/phone calls) for music user contacts/decision makers for Music Licensing Executives

Contract / Account Management

  • Serving as a liaison between clients and other supporting departments.
  • Processing and managing contracts /needledrops, escalations, marketing materials distribution and other requests.
  • Contacting clients to ensure they are knowledgeable / trained on the company’s available resources. This is for specific or adhoc requests.
  • Responsible for obtaining all required approvals as it relates to processes.
  • Sending music tracks to clients and providing copyright information as needed.

CRM Database Management

  • Maintaining the CRM database to company standards and policies
  • Ensuring all company / customer / contract information is entered accurately, consistently and in a timely manner.
  • Processing and evaluating Quarterly Reporting and Cue Sheets.

Job Requirements:


  • Adhering to all company compliance standards and policies and taking all the required training as requested.
  • Other duties include generating reports and completing special projects as needed
  • This position report to a team of Account Managers


  • 1-2 years relevant experience required


  • College degree or equivalent experience

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.