Human Resources Representative

Human Resources New York, New York Req. UMG-1474


We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audio-visual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Our commitment to innovation extends to our first-class Human Resources team, which is currently seeking a Human Resources Coordinator for our New York office. This is a great opportunity to join a fast paced team focused on providing best in class service to the top music company in the industry. This position is ideal for a highly motivated individual who is strongly committed to customer service and pursuing a career in Human Resources in a creatively driven industry.

Job Functions:

  • Provide functional and local HR support across multiple business units within Universal Music Group
  • Facilitate and help implement key HR initiatives, projects and programs
  • Greet incoming visitors, applicants, and employees, and serve as front line HR customer service representative and follow up, as appropriate. Spend time getting to know our employees professionally, so that they think of HR as a go-to resource. Field basic questions to assist employees, and provide relevant updates to HR team to follow up
  • Input all data into HRIS/Payroll system related to employee actions (Promotions, transfers, contract increases, terminations etc.)
  • Utilize HRIS systems to research issues and provide data to HR team and clients, as appropriate
  • Prepare offer letters, conduct reference checks, and other pre-employment documentation, as needed
  • Responsible for employee on-boarding, including processing all new hire paperwork, assisting with new hire orientations, and liaising with admin services and IT on new hire work space and technology needs
  • Assist with weekly IT/Administrative Status Reports
  • Prepare required documents for separations, schedule exit interviews and collect company assets upon exit
  • Provide Personal Time Off Balances to employees and enter any request forms into the Vacation Tracking System
  • Support HR Business Partner team in day-to-day administrative tasks and projects, answering tier one employee questions with a focus on customer service and maintaining a positive attitude
  • Route job requisitions for approval
  • Maintain org charts and update regularly
  • Responsible for I-9 update processing
  • Responsible for tracking and coordinating deliverables for our employee service award program
  • Maintain applicable Federal, State, and local required postings up-to-date
  • Assist in monitoring and ordering business supplies
  • Ad hoc projects

Job Requirements:


  • Excellent communication (written and verbal) and interpersonal skills
  • Exercise a high degree of professionalism in interactions with all levels of the organization
  • Respond to employee inquiries and requests swiftly and with tact
  • Proactive, bright and innovative individual who is business savvy and demonstrates good judgment
  • Strong organizational skills and the ability to prioritize deadlines and multi-task in a fast paced environment
  • Ability to successfully balance work priorities across multiple business units
  • Highly adaptable to a fluid and ever changing work environment
  • Must have excellent follow through skills and the ability anticipate and address business needs proactively
  • Basic understanding of labor laws and interest in keeping abreast of trends and updates in the HR industry as well as the music business
  • Regularly applies critical thinking to understanding and resolving issues
  • Ability to work effectively with minimal supervision
  • Take initiative and find opportunities to help team achieve goals and deliverables aligned with plan
  • Proven attention to detail
  • Demonstrate flexibility and able to work additional hours as needed
  • Team-oriented attitude balanced with ability to work independently
  • Sense of urgency - motivated/energetic/enthusiastic - dedicated and loyal. A “can do” customer service attitude
  • Strong understanding of and commitment to confidentiality


  • 2-4 years of HR experience preferred (with an interest in expanding overall knowledge base in HR)
  • HRIS experience, SAP and PeopleSoft a plus
  • General knowledge of HR-related legal issues, policies and regulations helpful
  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint. Visio and/or Org Plus experience a plus


  • Bachelor’s Degree in related field.

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.