Coordinator, Campaign & Consumer Technology Operations

Commercial Services Santa Monica, California Req. UMG-735


We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

The Coordinator, Campaign & Consumer Technology Operations is responsible for supporting the Consumer Technology and Campaign Management team.  This role will support a variety of tasks within artist and label digital marketing campaigns as well as many ancillary technology team assignments as needed. This person should be tech savvy, have an eye for design, and be very comfortable with collaborating on various systems administration. 

Job Functions:

  • Build CRM and interactive campaigns around customized downloads, sweepstakes, and other user experiences, using proprietary and open source platforms
  • Work with the team to create digital campaign pages and ensure timely delivery
  • Design and ensure all campaigns are styled and configured effectively
  • QA and troubleshoot CMS platform(s) to meet campaign requirements
  • Maintain and create campaign reports such as download numbers and site visits
  • Provide estimates for timelines maintained by Product and Project managers
  • Work with various groups internally to make sure all necessary campaign elements are coordinated and function properly
  • Provide support to the Consumer Technology team on projects as needed

Job Requirements:


  • Entertainment/Music industry experience
  • Ability to multi-task and prioritize work effectively and efficiently
  • Skilled with Photoshop, Illustrator, InDesign, Microsoft Office, Google Apps, and Mac systems
  • Proficient with HTML, CSS, and JavaScript
  • Video editing skills a plus
  • Basic knowledge of analytics
  • Ability to adopt new platforms and the desire to learn
  • Strong visual and aesthetic sensibilities with a knack for design  
  • Excellent organizational and communication skills, attention to detail, and listening skills a must
  • Solid understanding of technology, online marketing, and social networking


  • 3+ years experience


  • Bachelor’s degree

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.