Assistant Ecommerce Store Manager

Commercial Services Philadelphia, Pennsylvania Req. UMG-1395


Fame House, a Universal Music Group company, seeks a Assistant Store Manager for our D2C department to assist in all facets of our best-in-class merchandising services. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies.

Job Functions:

  • Store Management
    • Assist Store Managers with project management for ecommerce stores
    • Assist Store Managers in setting up & maintaining store environments
    • Lead management on stores as needed
    • Update products, descriptions, images, and other customer facing information to ensure the store front end functionality is optimized
    • Handle one-off platform updates to shops
  • Logistics & Order Management
    • Monitor shipping rates for accuracy
    • Assist Store Managers by coordinating product restocks
    • Work with Account Managers to make sure all details needed concerning new launches and stores are received in a timely manner from clients
    • Assist with managing inventory levels and inventory reporting
    • Manage comp shipment requests
    • Assist with logistics and warehouse management
    • Work with fulfilment partners and customer service team to provide efficient customer experiences
  • Reporting
    • Conduct periodic reports for clients as needed
    • Assist with using sales reports to make recommendations to drive revenue for clients
    • Work with marketing account teams to ideate and create unique, topical merchandise for clientele

Job Requirements:


  • Extremely detail oriented and organized
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Very strong communication skills
  • Works well with a team
  • Good with tight timelines and strict deadlines
  • Easily adjusts to shifting priorities
  • Photoshop experience is a plus
  • Trustworthy with sensitive information


  • 2+ years experience working in a professional environment
  • 1+ years experience in merchandising, ecommerce, supply chain, music business, or related field
  • Experience working in customer service related field is a plus


  • Bachelor’s Degree - preferably in business, merchandising, or a related field

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.