Manager, Resource Rights Operations

Business Strategy & Operations Santa Monica, California Req. UMG-1199


We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

Job Functions:


  • Day-to-day Operational Support


  • Assist with claim management and monetizing UMG audio and visual content
  • Manage assets and policy changes
  • Analyze and process user disputes and appeals
  • Analyze and process asset related queues
  • Review, evaluate and resolve ownership conflicts
  • Document Issues and create the agenda for bi-weekly ops calls

UMG Resource Rights Systems

  • Assist with asset evaluation in UMG’s asset based systems
  • Work with global BA departments to ensure rights and flags are correct in UMG rights systems
  • Help define processes and document them for new resource based partners

Territory/Label Support

  • Manage (Respond to) requests from various Op Cos in a timely manner
  • Provide consistent Label and Territory support

Job Requirements:


  • Excellent communication skills both written and verbal
  • Strong organizational skills
  • Excellent IT skills including advanced Excel
  • Strong attention to detail
  • Ability to juggle multiple parallel tasks
  • Personable and able to work with a wide variety of stakeholders both internally and externally
  • Ability to prioritize across multiple projects
  • Self-motivated, with the ability to work to strict deadlines unsupervised
  • Proven ability to find solutions to problems
  • Have a keen interest in the digital music/media industry and the technology that surrounds it


  • Experience using Universal in-house systems
  • Experience working across international territories
  • Knowledge of content management and delivery systems, ideally including YouTube and VEVO CMS.


  • Bachelor’s Degree

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.