Supply Chain Planning Director

Logistics & Supply Chain Santa Monica, California Req. UMG-1283


Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries.  Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world.  Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans. Universal Music Group is a Vivendi company. Find out more at:

The UMG Supply Chain Operations Team is responsible for managing the end to end Supply Chain for Physical Products. It includes the setup, manufacturing and distribution of time sensitive media product in a demanding retail and consumer market.

The Planning Director will be responsible for all Supply Chain planning processes for all product configurations managed through the UMG Supply Chain Network. The Director will be responsible of ensuring Global consistency in the planning processes, approach, and tools collaborating closely with UMG International Operations and Demand and Capacity Planners. 

Job Functions:

Forecasting and Demand Planning

  • Establishing forecast models for all product configurations for key suppliers and communicate on a monthly basis
  • Develop and build enhanced demand models by adding commercial intelligence on reorders and campaigns to statistical forecasts
  • Collaborate with UMG Commercial and Label Commercial teams to drive improvement of demand planning accuracy
  • Incorporate all inputs into building improved forecasting and demand planning models
  • Support campaign management and planning as special planning events and incorporate into Demand and Capacity plans

Capacity and Load Planning

  • Establish and maintain Capacity planning models for key suppliers
  • Provide guidance to the UMG New Release and Catalog Planners in terms of Plant loads and capacities
  • Collaborate with UMG Operations teams and suppliers to maximize value through the Supply Chain network
  • Collaborate with UMG Operations teams to trouble shoot issue and find creative solutions

High Profile Release Planning

  • Support the Operations by managing High Profile Releases. These are New Releases with unique requirements that may require customized release plans, expedited manufacturing and distribution timelines and or high security
  • Interact and support our UMG Music Labels with High Profile New Releases
  • Improve High Profile Release planning and management templates, tools and systems

Reporting & Analytics

  • Develop and maintain Supply Chain Key Performance Indicators (KPIs) to measure performance against established targets and benchmarks. Define opportunities to leverage Planning processes to drive improvement in performance
  • Generate weekly, monthly or ad hoc reporting and data modeling to improve planning processes and all other Operations KPIs
  • Collect and analyze data from all supply chain partners, prepare reports as needed to facilitate and recommend actions
  • Review and analyze historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results
  • Support the development and analysis of RFP’s/RFI’s
  • Performs special projects and ad hoc analysis as requested by management
  • Analyze business needs and identify opportunities to improve operational efficiencies and reduce total delivered costs across the Supply Chain
  • Coordinate the development of efficient processes for retrieving and analyzing data
  • Develop improved forecasting and costing models

Global Supply Chain Management Support

  • Continue to define improved methodologies for effective inventory planning for New Release and Catalog product classes to maximize sell-though, reduce inventory Days of Supply and obsolescence across the UMG Global Supply Chain Network
  • Collaborate with team members to develop decision-support tools and automate reporting to improve performance across the extended Supply Chain
  • Support the planning and optimization of our Global Sourcing efforts
  • Focus on continuous improvement, consistently look for ways to improve current processes, methodologies and systems to reduce cost and increase efficiency
  • Prepare and participate in monthly and quarterly business review meetings; partner with Supply Chain Partners and team members on process improvement and cost reduction
  • Work with IT teams to implement system enabled process enhancements with respect to Planning tools and processes
  • Evaluate risks, plan and implement contingency plans to mitigate. Analyze product shipments/sales on a weekly basis
  • Provide back up support to other roles in the Supply Chain Operations organization

Job Requirements:


Key Attributes

  • Must be proficient with planning processes, systems and analytic tools
  • Strong working knowledge of Microsoft Office applications (Excel, PowerPoint, Visio and others)
  • Query or data mining tools required. SQL experience a plus.
  • Takes initiatives, ownership and follow-through
  • Positive attitude, high energy and drive
  • Collaborates well with others
  • Accuracy and attention to detail

Communication Skills

  • Excellent communication skills, both written and oral
  • Expresses written ideas, thoughts, facts, and recommendations in a clear, convincing, and organized way
  • Ability to effectively relate to and communicate with people at all levels of the organization as well as Suppliers and Customers

Analytical Skills

  • Exceptional systems, mathematical, and analytical skills including gathering facts, figures, and concepts into a concise management summary with recommendations and action plans
  • Ability to analyze data and trends, make educated conclusions based upon data and execute transactions driving real results
  • Demonstrates experience in extracting and segmenting data to facilitate data analysis
  • Is adept at implementing and/or designing statistical metrics
  • Knows how or where to obtain information; is resourceful

Time Management Skills

  • Able to work independently with limited supervision
  • Prioritizes work activities; plans and stays organized in order to meet commitment and productivity standards
  • Is a highly detail oriented individual
  • Manages timelines; deals effectively with pressure

Other Requirements

  • Some travel will be required


  • Required: English
  • Any other language is an asset


  • 5-8 years of experience and proven, positive track record in a Supply Chain planning and optimization
  • Demonstrated technical proficiency with analytic tools
  • 3-5 years process improvement experience
  • Demonstrated proficiency across the supply chain. Solid understanding of Supply Chain Management operations, including manufacturing, logistics and general warehouse operations


  • Bachelor’s Degree in, Supply Chain, Logistics, or Business. Related experience in lieu of degree will be considered

Universal Music Group is an Equal Opportunity Employer.


This job description only provides an overview of job responsibilities that are subject to change.