Bilingual IT Onsite Support / IT Specialist – Users and Store Support (Montreal)
Description
IT Onsite Support / IT Specialist – Users and Store Support
Support TI sur site / Spécialiste TI – Soutien aux utilisateurs et aux magasins
Support TI sur site / Spécialiste TI – Soutien aux utilisateurs et aux magasins
Montreal (Centre-ville) / Downtown Montreal
Temps plein / Full Time
Temps plein / Full Time
IT Department
IT / Technologies de l'information /
Reports to IT Director for Digital Transformation
Relève du Directeur de la Transformation Digitale
Relève du Directeur de la Transformation Digitale
Ready to take ownership and grow your career in IT?
Prêt à relever des défis concrets et faire avancer votre carrière en TI?
Prêt à relever des défis concrets et faire avancer votre carrière en TI?
Apply now and be part of a global team that moves fast and thinks smart:
About UNIQLO
À propos d’UNIQLO
UNIQLO is a modern Japanese company that inspires the world to dress casually. We offer timeless, functional, and accessible clothing designed to make everyday life better. With over 2,300 stores globally, we’re driven by ambition, innovation, and the power of people who think beyond boundaries. At UNIQLO Canada, we believe in fostering leadership from within and growing talent that thrives on ownership and action.
UNIQLO est une entreprise japonaise moderne qui inspire le monde à s’habiller de façon simple et fonctionnelle. Nous offrons des vêtements intemporels et accessibles conçus pour améliorer la vie quotidienne. Avec plus de 2 300 magasins dans le monde, notre force vient de l’ambition, de l’innovation et des talents qui osent repousser les limites. Chez UNIQLO Canada, nous croyons en un leadership fondé sur l’action et la croissance de nos équipes de l’intérieur.
The Opportunity
L’opportunité
As our IT Onsite Support / IT Specialist, you’ll be the go-to person for keeping our Montreal head office and Quebec-based stores running smoothly from a tech standpoint. You’ll handle everything from supporting staff with their laptops to resolving in-store issues with scanners and payment terminals. You’ll collaborate with our local and global IT teams to bring innovative solutions to life. This is a great opportunity for someone hands-on, resourceful, and motivated by direct impact.
En tant que Support TI sur site / Spécialiste TI, vous jouerez un rôle essentiel pour assurer le bon fonctionnement de notre siège social de Montréal et de nos magasins dans la province du Québec. Vous interviendrez sur une variété d’équipements, des ordinateurs portables aux terminaux de paiement en passant par les lecteurs portatifs. Vous collaborerez avec nos équipes TI locales et internationales pour offrir des solutions concrètes et efficaces. Ce poste s’adresse à une personne débrouillarde, autonome, et motivée par des résultats tangibles.
What You’ll Do
Vos responsabilités
- Provide first-line technical support to store and office employees (hardware, software, network, systems)
- Troubleshoot and resolve issues with laptops, handheld RF scanners, POS systems, and payment terminals
- Configure, install, and maintain IT equipment for existing and new store openings
- Maintain IT inventory and documentation
- Work closely with the Canadian and global IT teams on upgrades and rollouts
- Travel occasionally to retail stores in Quebec for onsite support
What We’re Looking For
Ce que nous recherchons
- 1 to 3 years’ experience in IT support, desktop support, or help desk
- Comfortable working in both French and English (written and spoken)
- Excellent troubleshooting and interpersonal skills
- Prior hands-on experience with Windows OS, networking, and retail technology
- Strong sense of ownership, initiative, and problem-solving mindset
- Must be based in Montreal and available for occasional travel within Quebec Province
Why Join UNIQLO
Pourquoi joindre UNIQLO
- A dynamic, growing brand with the stability of a global company
- A strong culture of internal development, where performance is recognized
- Work alongside driven professionals who take pride in delivering results
- A fast-moving environment where you’ll never stop learning
- Employee discount, benefits package, and growth opportunities
Chez UNIQLO, vous rejoignez une entreprise où les idées deviennent actions. Si vous aimez résoudre des problèmes, relever des défis concrets, et être reconnu pour votre efficacité, ce poste est fait pour vous.
ABOUT US
Welcome to Uniqlo, where our journey from a single store in Hiroshima to a global brand embodies the essence of Japanese simplicity and innovation. Our founder, Tadashi Yanai, envisioned a company that transcends traditional fashion, focusing instead on creating high-quality, functional clothing that serves the everyday needs of people worldwide. This vision gave birth to our LifeWear concept—apparel that is simple, yet essential; designed to make life better for all.
As you embark on your journey with UNIQLO, know that you are joining a company that never gives up. Every challenge we have faced has made us stronger, smarter, and more determined to push boundaries. We are more than just a fashion brand—we are a global movement driven by sustainability, purpose, discipline, and the belief that great clothing can change lives.
Vision and Culture
At Uniqlo, we embrace the Japanese philosophy of continuous improvement. This principle drives us to constantlyrefine our products and processesand processes, ensuring that we deliver clothing that offers new and unique value. Our commitment to quality and innovation is evident in our fabric technologies, such as HEATTECH, which provides warmth without bulk, and AIRism, designed to keep you cool and comfortable. These advancements reflect our dedication to enhancing the everyday experiences of our customers.
Our name, UNIQLO, is a blend of 'unique' and 'clothing,' symbolizing our mission to provide distinctive apparel that meets universal needs. We believe in the power of simplicity and strive to create designs that are both timeless and accessible, allowing individuals to express their personal style effortlessly.
We invite you to embrace our core values of simplicity, quality, and continuous improvement. Together, we will continue to innovate and inspire, bringing the best of Japanese craftsmanship and philosophy to wardrobes around the world.
Welcome to the Uniqlo family, where we are united in our pursuit of making everyday life better through exceptional clothing.
UNIQLO Canada is an equal opportunity employer. Accommodations are available upon request during the recruitment process.