Fiber Outside Plant Technician

Field Operations Sandpoint, Idaho


Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway.

Today, we’re the second-largest domain wholesaler in the world with tens of millions of domains under management (OpenSRS / Enom). We’re doing all kinds of exciting things, including running an MVNO cell phone service (Ting Mobile) and building true fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio).

We’re a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a proven technical and financial foundation.

Ting is a division of Tucows, a global Internet services company. Ting shook up the mobile industry in 2012, offering fair pricing, usable interfaces and shockingly non-phone-company-like customer support. Today we have over 250,000 devices and 150 dedicated employees in multiple locations. We were also the highest rated US cell phone service by Consumer Reports in both 2014 and 2016.

Now we are investing millions in fiber networks in the US, and working with towns and cities to change what Americans expect from their Internet service provider. We have already launched Gigabit speed service in Charlottesville, VA, Westminster, MD, and Holly Springs, North Carolina—and we are actively building and planning new markets.

Tucows (NASDAQ:TCX, TSX:TC) is a provider of network access, domain names and other Internet services. Since 1994, the business has grown from our signature shareware to wholesale and retail domain name registration and wholesale email boxes, spam filter and SSL certificates, to mobile phone service and now symmetrical Gigabit Internet service via fiber-to-the-premises. Today, Tucows employs over 400 people and provides services to millions of customers around the world.

Brief Description

Are you interested in building the future? Become a member of an innovative and growing team who is expanding “Crazy Fast Fiber Internet” service throughout multiple markets across the U.S.

Job Description

This position is attached to the outside plant construction team and reports to the Fiber Deployment Manager. The primary responsibility of this position is to perform accurate locating of underground utilities within a designated work area.

The Fiber Outside Plant Technician regularly performs installation and maintenance of the Ting fiber network to include construction elements such as conduit, fiber, splice enclosures, cabinets, and utility locating. OSP Techs share responsibility with local contractors for both safety and quality within the market.

The role includes
  • Driving a company vehicle and always considering Safety First
  • Using plans, maps, observational skills, and locating equipment to accurately locate underground facilities in response to 811 excavation notices
  • Performing installation and testing of our fiber network and maintenance dispatches, as needed, to deliver Gigabit Internet services to both residential and commercial customers
  • Collaborating with the OSP team for fiber restoration efforts.
  • Ensuring all materials for are properly checked out from inventory
  • Proactively review the day’s schedule and assist in maintaining work efficiency
  • Participate in local marketing events
  • Conduct site surveys
  • Participate in on-call rotation
  • Attend meetings
  • All other duties assigned by management

Knowledge, Skills & Abilities
  • Dedication to working safely in compliance with OSHA regulations and company policies
  • Effective communication skills required
  • Phenomenal customer service skills required
  • Possess a valid driver’s license
  • Experience locating underground utilities preferred
  • Experience reading CAD and GIS files preferred
  • Outside construction experience desired
  • Telecom, Cable or data wiring experience desired
  • Experience with FTTH networks, including splicing and terminating desired
  • Able and willing to work indoors and outdoors in all types of weather
  • Proficient with hand tools, power tools, test equipment and ladders

We believe diversity drives innovation. We are committed to inclusion across race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Tucows is committed to maintaining a diverse work environment and is an equal opportunity employer. If you have any accessibility requirements or concerns regarding the hiring process, please notify us so we can provide suitable accommodation.