Installation Technician

Field Operations Holly Springs, North Carolina Fuquay Varina, North Carolina


Tucows has been working on the Internet since the days when people unironically called it the Information Superhighway.

Today, we’re the second-largest domain wholesaler in the world with tens of millions of domains under management (OpenSRS / Enom). We’re doing all kinds of interesting things, including running an MVNO cell phone service (Ting Mobile) and building true fiber to the premises networks in towns and cities across the US (Ting Internet). We offer individual and small business domains and integration with various popular platforms (Hover/Ascio).

We’re a team of over 600 people serving tens of millions of customers around the world. Our growth has been incredible, smart and measured (NASDAQ: TCX, TSX: TC). Our success is built on a solid technical and financial foundation.

About the opportunity:
This position is responsible for performing daily scheduled installations and service calls to deliver our services to residential and commercial customers. This process includes installing and splicing fiber, activating services, educating customers, and troubleshooting when necessary.
Ting is a division of Tucows, a global Internet services company. Ting shook up the mobile industry in 2012, offering fair pricing, usable interfaces and shockingly non-phone-company-like customer support. By 2016, we had over 200,000 subscribers, 150 dedicated employees in multiple locations and over 50 million dollars (US!) in annual revenue. We were also the highest rated US cellphone service by Consumer Reports.
Now we are investing millions in fiber networks and partnering with small towns to change what Americans expect from their Internet service and their Internet service provider. We have already launched Gigabit speed service in Charlottesville, Virginia and Westminster, Maryland, Holly Springs, North Carolina and we are planning to enter 4-6 new markets in the next year.

We are looking for Installers to expand our team who will be responsible for lighting up new Ting Internet customers in Holly Springs and Fuquay-Varina. We believe first impressions are incredibly important, and installers are a very important piece of that. No pressure.

The role includes:
  • Always considering Safety First when working and driving
  • Facing our customers on a daily basis
  • Driving company vehicle
  • Assessing different installation scenarios, and effectively determining required time, approach and equipment
  • Installing cable required to connect customers to fiber optic Internet service
  • Splicing fiber optic on premises
  • Completing fiber optic installation for residential customers
  • Working indoors and outdoors during the installation process
  • Working with hand tools and test sets to complete the installation process
  • Working from ladders
  • Liaising with OSP Technicians for any fiber restoration efforts
  • Ensuring all required materials for installation and maintenance are properly checked out from Inventory
  • Participating in local marketing events as needed
  • Conducting site surveys as required
  • Attending meetings as required
  • Participating in on-call rotation
  • All other duties assigned by the manager
A bit about you:
  • Telecom or data wiring experience preferred we will provide on the job training. No fiber optic experience is necessary
  • Strong communication skills: the ability to effectively communicate in real-time with multiple team members and business partners is required
  • Ability to identify and remedy service affecting problems
  • Ability to work outdoors, and comfort working with hand tools, ladders, and test equipment
  • Data cabling experience preferred

We believe diversity drives innovation. We are committed to inclusion across race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches, and diverse points of view that drive us forward every day.

Tucows is committed to maintaining a diverse work environment and is an equal opportunity employer. If you have any accessibility requirements or concerns regarding the hiring process, please notify us so we can provide suitable accommodation.