Records Collection

Claims Seattle, Washington


Position Summary:

We love pets! We believe that because pets bring such joy and companionship to our lives that we want to be able to give them the best care and veterinary treatment available. Do you believe this too? Come join us! Trupanion is seeking motivated individuals interested in a full-time position to join the growing Claims Support Department. If you are a confident, detail focused and self-motivated professional with a talent for staying productive while providing excellent customer service and navigating through a variety of medical records, then this position could be for you! 

In the Claims Support Department, members of the Records Collection team are responsible for reviewing data, making necessary changes, making follow-up requests, and ensuring accuracy and record completeness. Responsibilities include; identifying what constitutes complete and sequential medical history; organizing data to expedite claim adjudication; contacting veterinary care professionals and pet owners to acquire additional data; communicating clearly, concisely, and informatively through multiple avenues including phone, email, fax, and database comments.

Upon hire, Record Collection team members will be expected to complete a training program of up to 90 days, which will cover all the necessary skills and tools necessary for the position. After the training period, members of the Records Collection team will be expected to perform at a baseline team standard of productivity and accuracy. The optimal candidate has keen problem solving abilities, a desire to work independently, strong self-motivation, attention to detail, and a minimum of two years of experience in both data entry and customer service. Joining Trupanion with an established understanding of veterinary medical terminology and medical conditions is a major plus!

 Required Qualifications:

  • Must be willing to work weekends and holidays
  • Excellent typing and 10-key skills
  • 2+ years experience with data entry
  • 1+ years experience with customer service
  • Computer competency with proficiency in Microsoft Office applications and strong documentation skills
  • Organized, self-motivated, hard-working problem solver who is able to work with minimal direction once objectives are clearly stated
  • Ability to handle stress and actively seek solutions
  • Outstanding verbal and written interpersonal skills
  • Excellent attention to detail
  • Ability to adapt in a quickly changing work environment
  • Must be pet-friendly!


Desired Qualifications:

  • Enjoys a challenge
  • Great self-confidence
  • Fluency in Spanish and/or French (additional $1/hour)
  • Veterinary hospital experience, including both patient and customer care (additional compensation offered)

Benefits & Perks to working at Trupanion:

    • Medical, dental, and vision paid by Trupanion at 100%
    • You may enroll one pet with Trupanion with all the bells and whistles with the premium paid at 100%
    • 401K plan offered after 90 days of hire
    • Stock options
    • Overtime/Holiday/Sick time offered
    • In house Day Care (Seattle only) available for children 6 weeks’ months to 4 years.
    • Potential to work from home once established with a proven track record of outstanding work performance.
    • BRING your “approved” pet to work—In house dog walking service provided.
    • Locations – Seattle, WA (Georgetown)
    • Trupanion is a winner of Washington’s Best Workplaces 2013 competition.
    • Opportunity for personal growth and UPWARD mobility due to our rapid growth.

***Please submit a cover letter with your resume!***


Company Background:

Trupanion is the industry-leader in medical insurance for cats and dogs, offering policies in the United States, Canada, and Puerto Rico. Trupanion’s mission is to help the pets we all love receive the best veterinary care. A career at Trupanion means you share our passion to help pets and want to be a part of an organization that makes a difference.

The Trupanion policy is underwritten by the American Pet Insurance Company (USA) and Omega General Insurance Company (Canada), which has earned a Financial Stability Rating of A, Exceptional, from Demotech, Inc. Trupanion is a founding member of the North American Pet Health Insurance Association (NAPHIA), demonstrating a commitment to high standards and transparency in all actions and products.


Why Trupanion?

Pet owners in the United States will spend almost $16 billion annually on veterinary care in 2016, yet only approximately 1% of North American pets are insured, compared to 42% in the U.K. and as many as 70% in Sweden. Trupanion is a trusted industry leader in medical insurance for cats and dogs and creating a shift in the U.S. and Canadian markets, having helped thousands of pet owners build predictability into their pet medical cost budgets. If you are looking for passion, energy, and a sense of belonging in a cause-driven business where hard work is the mantra, this may be the right opportunity for you.


For more information about Trupanion, visit