Inbound Phone Sales - New Customer Specialist

Contact Center Seattle, Washington



Now is the time to do something you love, work with a purpose, and take on a challenge like never before. We are looking for innovation, enthusiasm, and a whole lot of passion. If you want to make a difference in the lives of pets and their owners, we want to talk to you!

Trupanion is looking for a sales professional to join our award-winning sales team. The right candidate for the New Customer Specialist role will join the company’s bold plans to lead the industry and grow market share.

When we say we have a serious love for pets, we mean it. We’re made up of pet-passionate professionals who go above and beyond for our customers every day. This passion permeates our corporate culture and offices, where the pitter-patter of our four legged friends is ever present. Over 220 dogs come into the office with us each day, and even a handful of cats too. Their presence makes it easy to keep our mission top-of-mind. Our role is an important one and we don’t forget that.

See for yourself and take an inside look into our offices in the below videos: 

The Role

This person will be on the front lines answering inbound warm leads and working hard to convert them into customers to help them protect their pets. The role also includes taking inbound calls from customers requesting to cancel their policy, and attempting to retain them as customers. Success in this role is based on your individual performance, and monthly bonuses are eagerly awarded when sales goals are met and exceeded – all while you help cats and dogs live longer, healthier lives.


  • Minimum 1 year of successful sales in a high volume business-to-customer sales environment
  • Minimum 35 wpm touch typing speed 
  • Proficient with Microsoft Office applications such as Outlook, SharePoint and Dynamics CRM
  • Property and Causality licensed in Washington State ($500 signing bonus for licensed candidates OR candidate must pass test within 3 weeks of start date)
  • Comfortable working in an office with pets
  • Fluency in Spanish or Quebec French is a plus!


  • Excellent verbal and written communication skills
  • Results-driven
  • Ability to effectively multitask
  • Ability to learn quickly in an ever-changing, fast-paced environment

Excellent Benefits:

  • Non-exempt compensation with full medical, dental, and vision benefits at no cost to the employee
  • Competitive compensation package including an exceptional uncapped bonus program
  • Comparable paid time off and paid vacation time
  • On-site childcare 
  • Stock Options
  • Open, casual, pet-friendly and fun office environment
  • Free dog walking services during business hours
  • Free pet health insurance (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Free parking

This position has the option of working remotely after 3 months of training and an on-boarding period. To work from home, an agent must be above the performance standards for the position. 

Company Background:

Trupanion is the industry-leader in medical insurance for cats and dogs, offering policies in the United States, Canada, and Puerto Rico. Trupanion’s mission is to help the pets we all love receive the best veterinary care. A career at Trupanion means you share our passion to help pets and want to be a part of an organization that makes a difference.

The Trupanion policy is underwritten by the American Pet Insurance Company (USA) and Omega General Insurance Company (Canada), which has earned a Financial Stability Rating of A, Exceptional, from Demotech, Inc. Trupanion is a founding member of the North American Pet Health Insurance Association (NAPHIA), demonstrating a commitment to high standards and transparency in all actions and products.

Why Trupanion?

Pet owners in the United States will spend almost $16 billion annually on veterinary care in 2016, yet only approximately 1% of North American pets are insured, compared to 42% in the U.K. and as many as 70% in Sweden. Trupanion is a trusted industry leader in medical insurance for cats and dogs and creating a shift in the U.S. and Canadian markets, having helped thousands of pet owners build predictability into their pet medical cost budgets. If you are looking for passion, energy, and a sense of belonging in a cause-driven business where hard work is the mantra, this may be the right opportunity for you.