Veterinary Technicians needed for Appeals Position

Claims N. Vancouver, BC


Position Summary

Trupanion is seeking an experienced veterinary professional who is interested in using their extensive technical claims knowledge as a Vet Resolution Specialist. If you enjoy working in a cohesive team atmosphere and solving complex problems, this may be the position for you!

Key Responsibilities:

Candidates for this position will be responsible for processing of pre-existing condition appeals, over the phone appeals submitted by veterinarians or hospital staff, deductible and line item appeals, owner-submitted appeals, appeals of discontinuations of coverage, and independent third party reviews.

Decision Making Authority:

Vet Resolution Specialists will be required to make accurate decisions regarding policy coverage and medical correlation between conditions. They will be responsible for assessing if additional information is required or further research into a claim or medical coverage is needed, including ITPV, Vet to Vet, or manager settlement escalation. 


Education, Registration, & Certification

A strong preference is given to candidates with licensed technician credentials or additional certifications/medical knowledge qualifications.


Candidates should have 5+ years in a clinic environment and proven track records of 1+ years processing complex claims to a high standard (audit scores of Gold for at least two quarters).

Skills, Knowledge, & Abilities:

Advanced knowledge of veterinary medicine, terminology, and conditions. Effective communicator and self-starter. Likes to solve puzzles and enjoys a challenge. Confidence in medical knowledge is a must. Strong customer service skills preferred.

Why Trupanion?

Pet owners in the United States spend more than $13 billion annually on veterinary care, yet only approximately 1% of U.S. pets are insured, compared to 42% in the U.K. and as many as 70% in Sweden. Trupanion is a trusted industry leader in pet insurance and is poised to create a shift in the U.S. and Canadian markets, having helped thousands of pet owners build predictability into their pet medical cost budgets. If you are looking for passion, energy, and a sense of belonging in a start-up stage business where hard work is the mantra, this may be the right opportunity for you. For more information about Trupanion, visit


Company Background

Trupanion is an industry leader in pet insurance, offering cat and dog insurance in the United States, Canada and Puerto Rico with the mission of delivering financial peace of mind to pet owners. Trupanion offers a simple, customizable pet insurance policy with 90% coverage for diagnostic tests, surgeries, medications, hospital stays, and alternative therapies for the treatment of accidents or illnesses. Trupanion’s policy includes coverage of hereditary and congenital conditions with no payout limits per incident, per year, or over the lifetime of the pet.

Trupanion® is underwritten by the American Pet Insurance Company, which has earned a Financial Stability Rating of A, Exceptional, from Demotech, Inc. Trupanion is a founding member of the North American Pet Health Insurance Association (NAPHIA), demonstrating a commitment to high standards and transparency in all actions and products. For more information call 800-569-7913 or visit You can also follow Trupanion on Twitter or Facebook.