Inbound Phone Sales

Contact Center Seattle, Washington


About Trupanion

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. 


We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop, and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. As our team members gain experience, we strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.  


Take a look inside our offices and see for yourself:


New Customer Specialist / Inbound Sales Representative Role


Trupanion is looking for a sales professional to join our award-winning sales team. The right candidate for the Inbound Sales Representative role will join the company’s bold plans to lead the industry and grow market share. We are looking for innovation, enthusiasm, and a whole lot of passion. If you want to make a difference in the lives of pets and their owners, we want to talk to you!

This person will be on the front lines answering inbound warm leads and working hard to convert them into customers. The role also includes taking inbound calls from customers requesting to cancel their policy, and attempting to retain them as customers. Success in this role is based on your individual performance, and monthly bonuses are eagerly awarded when sales goals are met and exceeded – all while you help cats and dogs live longer, healthier lives.


Desired Qualifications


  • Minimum 1 year of successful sales in a high volume business-to-customer sales environment
  • Minimum 35 wpm touch typing speed 
  • Proficient with Microsoft Office applications such as Outlook, SharePoint and Dynamics CRM
  • Property and Causality licensed in Washington State ($500 signing bonus for licensed candidates OR candidate must pass test within 3 weeks of start date)
  • Comfortable working in an office with pets
  • Fluency in Spanish or Quebec French is a plus!
  • Skills
  • Excellent verbal and written communication skills
  • Results driven
  • Ability to effectively multitask
  • Ability to learn quickly in an ever-changing, fast-paced environment


Desired Skills


  • Excellent verbal and written communication skills
  • Results driven
  • Ability to effectively multi-task
  • Quick learner
  • Adaptable to an ever-changing, fast-paced environment


Excellent Benefits


  • Non-exempt compensation with full medical, dental, and vision benefits at no cost to the employee
  • Competitive compensation package including an exceptional uncapped bonus program
  • Paid time off and paid vacation time
  • On-site childcare 
  • Stock Options
  • Open, casual, pet-friendly and fun office environment
  • Free dog walking services during business hours
  • Free pet health insurance (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Free parking


Flexible Work Location:


While we love seeing everyone in the office supporting each other, we know some people prefer to work from home. Once you have been through the training program and achieve the right level of performance, this position is open to working remotely from home after 6 months in the office.

Company Background:


Trupanion is the industry-leader in medical insurance for cats and dogs, offering policies in the United States, Canada, and Puerto Rico. Trupanion’s mission is to help the pets we all love receive the best veterinary care. A career at Trupanion means you share our passion to help pets and want to be a part of an organization that makes a difference.


The Trupanion policy is underwritten by the American Pet Insurance Company (USA) and Omega General Insurance Company (Canada), which has earned a Financial Stability Rating of A, Exceptional, from Demotech, Inc. Trupanion is a founding member of the North American Pet Health Insurance Association (NAPHIA), demonstrating a commitment to high standards and transparency in all actions and products.


Why Trupanion?


Pet owners in the United States spent almost $16 billion annually on veterinary care in 2016, yet only approximately 1% of North American pets are insured, compared to 42% in the U.K. and as many as 70% in Sweden. Trupanion is a trusted industry leader in medical insurance for cats and dogs and creating a shift in the U.S. and Canadian markets, having helped thousands of pet owners build predictability into their pet medical cost budgets. If you are looking for passion, energy, and a sense of belonging in a cause-driven business where hard work is the mantra, this may be the right opportunity for you.


Company Background 

Founded in 2000, Trupanion (NASDAQ: TRUP) offers medical insurance for cats and dogs in the United States, Canada and Puerto Rico through its affiliated entities. Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company. 6100 4th Ave S, Seattle, WA 98108. Please visit to review all available pet health insurance products.

Company Values

  • Passion: In addition to the overall success of Trupanion and our mission, we care intensely about the well-being of cats and dogs.
  • Trustworthiness:  We are honest, reliable and authentic.
  • Candor: We communicate what the little voice inside our head is saying, in a sincere and helpful way.
  • Empathy: We create positive outcomes by putting ourselves in others’ shoes and by gaining an understanding of their values, goals and desires. 
  • Communication: We share our information in a way that is easy to understand and retainable.
  • Cooperation: We know how to balance the need for quality with the need for speed and calculated risk-taking. We are committed to being ego-less, and to working as a team to ensure we are consistently make good decisions.
  • Judgement: We are not afraid to try new things. Guided by Trupanion’s mission and values, we have the confidence to trust our intuition and do the right thing at all times.
  • Impact: We deliver outstanding results with resourcefulness, innovation and tenacity.
  • Curiosity: We actively seek knowledge to improve.

**Interested applicants should submit their resume and cover letter!