Bilingual Customer Care Specialist

Contact Center Seattle, Washington


About Trupanion

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. 

We’re all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. As our team members gain experience, we strive to promote from within and reduce bureaucracy to allow creative thinking. We’re focused on providing continuous training and support to all team members to encourage long-term happiness and success.  

Take a look inside our office and see for yourself:

Customer Care / Customer Service Specialist Role

As a Customer Care Specialist, your role is to provide support to customers who contact us about their pet’s medical insurance. You enjoy communicating over the phone, are a great listener, and possess excellent written and verbal communication skills. Your role is the heart and soul of the Trupanion family, and you appreciate working towards the goal of helping as many people and pets as possible.

Desired Qualifications

  • Must love pets!
  • Stellar customer service over the phone and email
  • Enjoys solving problems and delighting customers
  • Empathetic listener and open communicator
  • Remains calm under pressure
  • Takes pride in quality of their work
  • Curious to learn more about the pet health industry
  • Relevant work experience in veterinary clinics or animal shelters always a plus

Benefits and Perks

Along with your hourly pay, we also have amazing benefits! They include:

  • Unlimited monthly bonus – (which rewards the quality for your work as well as how much work you do),
  • Full medical, dental and vision benefits at no cost to you
  • Two weeks paid vacation that increases over time
  • Five week sabbatical after five years of employment
  • Paid sick time
  • Stock options
  • On-site child care
  • Free pet health insurance for one pet
  • Free on-site parking at our headquarters in the Georgetown neighborhood of Seattle
  • Paid time off to volunteer at nonprofit organizations
  • Open, casual, pet-friendly office
  • Free dog walking services during business hours


Flexible Work Locations:

While we love seeing everyone in the office supporting each other, we know some people prefer to work from home. Once you have been through the training program and achieve the right level of performance, this position is open to working remotely from home after 6 months in the office.

Company Background 

Founded in 2000, Trupanion (NASDAQ: TRUP) offers medical insurance for cats and dogs in the United States, Canada and Puerto Rico through its affiliated entities.  

Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company. 6100 4th Ave S, Seattle, WA 98108. Please visit to review all available pet health insurance products.


Company Values

  • Passion: In addition to the overall success of Trupanion and our mission, we care intensely about the well-being of cats and dogs.
  • Trustworthiness:  We are honest, reliable and authentic.
  • Candor: We communicate what the little voice inside our head is saying, in a sincere and helpful way.
  • Empathy: We create positive outcomes by putting ourselves in others’ shoes and by gaining an understanding of their values, goals and desires. 
  • Communication: We share our information in a way that is easy to understand and retainable.
  • Cooperation: We know how to balance the need for quality with the need for speed and calculated risk-taking. We are committed to being ego-less, and to working as a team to ensure we are consistently make good decisions.
  • Judgement: We are not afraid to try new things. Guided by Trupanion’s mission and values, we have the confidence to trust our intuition and do the right thing at all times.
  • Impact: We deliver outstanding results with resourcefulness, innovation and tenacity.
  • Curiosity: We actively seek knowledge to improve.



To apply, please follow the link provided below:

**Interested applicants should submit their resume and cover letter!