Veterinary Technicians and Assistants Needed at Trupanion!

Claims N. Vancouver, BC


Are you a career minded veterinary technician or assistant looking for a new challenge with a great company that has fantastic potential for upward mobility? Are you self-motivated, confident and passionate about helping pets? Do you want to be able to use AND expand your existing medical knowledge? If you answered YES to these questions, then TRUPANION has an exciting full time opportunity as a Claims Specialist in our dynamic claims department waiting for you in our office in beautiful North Vancouver, British Columbia.

The Claim Specialist position uses the Trupanion Policy and their exceptional medical knowledge to review medical records, chart notes, lab results, invoices, estimates, etc. in order to make fast and accurate assessments on the eligibility of received claims. The outcome of the claim assessment is communicated to the pet owners via email and phone. In addition to adjudicating claims, Claims Specialists provide outstanding customer service to existing pet owners and veterinary clinics/hospitals relating to any current, future or past claims. This positions offers the option to work from home after establishing a track record of outstanding work performance.

Required Qualifications:

  • Exceptional understanding of veterinary medical terminology and medical conditions is required
  • Candidates must have 3+ years of veterinary technician or assisting experience in a clinic/hospital environment
  • Strong preference given to candidates with 5+ years in a clinic/hospital environment and/or licensed technician credentials
  • Strong attention to detail
  • Independent and self-motivated work ethic
  • Experience providing customer service both in writing and over the phone
  • Computer competent with proficiency in Microsoft Office applications
  • Excellent typing and 10-key skills
  • Must be pet-friendly

Desired Qualifications:

  • Strong problem solving skills
  • Enjoys a challenge
  • Enjoys sharing current veterinary knowledge and possesses a willingness and desire to increase knowledge base
  • Adaptability
  • Great self-confidence
  • Fluent in Spanish and/or French highly desirable ($1 add’l/hour)

Compensation, Benefits and Perks:

  • Compensation – Base Salary of $18.50-$20.50/hour with merit based raises available + exciting bonus potential of up to $200/month and up to an additional $480/quarter + EXCELLENT BENEFITS
    • Extended healthcare premium paid at 100%, including dependents
    • Overtime/Holiday/Sick time offered
    • 2 weeks of paid time off per year to start with increases at 3, 6, and 10 years of service
    • You may enroll one pet with Trupanion with all the bells and whistles with the premium paid at 100%
    • Stock options
  • Schedule – 40 hours/week, varying shifts available
    • Tuesday-Saturday
    • Sunday-Thursday
    • Overnight shifts
      • $4 add’l/hour Shift Differential offered for hours worked between 9pm-5am
      • 10 hour/shift available (4 days/week)
    • Potential to work from home once established with a proven track record of outstanding work performance.
    • BRING your “approved” pet to work.
    • Locations –North Vancouver, British Columbia. On major transit route close to Phibbs Exchange and just off Second Narrows Bridge
    • Trupanion is a winner of Washington’s Best Workplaces 2013
    • Opportunity for personal growth and UPWARD mobility due to our rapid growth.
    • Please visit our website at to learn more and apply!

***Please submit a cover letter with your resume! 

About Trupanion:

Trupanion is an industry leader in medical insurance for pets, offering cat and dog insurance in the United States, Canada and Puerto Rico with the mission of delivering financial peace of mind to pet owners.

Trupanion offers a simple, customizable policy with 90% coverage for diagnostic tests, surgeries, medications, hospital stays, and alternative therapies for the treatment of accidents or illnesses. Trupanion’s policy includes coverage of hereditary and congenital conditions with no payout limits per incident, per year, or over the lifetime of the pet.

Trupanion® is underwritten by the American Pet Insurance Company, which has earned a Financial Stability Rating of A, Exceptional, from Demotech, Inc. Trupanion is a founding member of the North American Pet Health Insurance Association (NAPHIA), demonstrating a commitment to high standards and transparency in all actions and products. For more information call 800-569-7913 or visit You can also follow Trupanion on Twitter or Facebook.