Data Assistant

Claims Seattle, Washington


Description

 

Position Summary:

We love pets! We believe that because pets bring such joy and companionship to our lives that we want to be able to give them the best care and veterinary treatment available. Do you believe this too? Come join us!

Trupanion is seeking motivated individuals interested in a full-time position to join the growing Claims Support Department.  If you are a confident and self-motivated professional with a talent for staying productive and detail focused, while providing excellent customer service and navigating through a variety of ingoing and outgoing claims data, then this position could be for you!

 

Key Responsibilities Include:

In the Claims Support Department, Data Assistants are responsible for the data entry of claims information and medical records, and initial claims data requests from veterinary hospitals and customers.  Data Assistants are expected to provide excellent customer service over the phone to existing customers and veterinary hospitals.  Candidates should have an interest in and previous exposure to customer service and should be able to move between different Customer Relationship Management “CRM” systems in order to obtain and input information.  Upon hire, Data Assistants will be expected to complete a training program of up to 90 days, which will involve familiarizing themselves with claims documents and medical history, as well as mastering data entry and communication processes.  After the training period, Data Assistants will be expected to perform at a standard of productivity and accuracy in line with the positive growth rate of the business.

 

The optimal candidate will have keen problem solving abilities and a desire to work independently, possess strong self-motivation and attention to detail, and will have a minimum of two years of experience in both data entry and customer service roles.  Joining Trupanion with an established understanding of veterinary medical terminology and medical conditions is a major plus!

 

Qualifications

Experience:

  • 2+ years experience entering data/orders into customer account databases
  • 1+ years experience providing customer service over the phone

 

Skills, Knowledge & Abilities:

  • Excellent typing and 10-key skills
  • Ability to provide customer service via phone and email to internal and external business professionals
  • Computer competent with proficiency in Microsoft Office applications and strong documentation skills
  • Organized, self-motivated, hard-working problem solver who is able to work with minimal direction once objectives are clearly stated
  • Active solution seeker and ability to handle stress
  • Outstanding verbal, written, and interpersonal skills
  • Excellent attention to detail
  • Adaptability to a quickly changing work environment
  • Must be pet-friendly!
  • Must be willing to work weekends and holidays

 

Desired Qualifications:

  • Enjoys a challenge
  • Great self-confidence
  • Fluent in Spanish and/or French highly desirable (additional $1/hour)
  • Strong preference given to candidates with veterinary hospital experience, including both patient and customer care (additional compensation offered)

 

Company Background:

Trupanion is the industry-leader in medical insurance for cats and dogs, offering policies in the United States, Canada, and Puerto Rico. Trupanion’s mission is to help the pets we all love receive the best veterinary care. A career at Trupanion means you share our passion to help pets and want to be a part of an organization that makes a difference.

The Trupanion policy is underwritten by the American Pet Insurance Company (USA) and Omega General Insurance Company (Canada), which has earned a Financial Stability Rating of A, Exceptional, from Demotech, Inc. Trupanion is a founding member of the North American Pet Health Insurance Association (NAPHIA), demonstrating a commitment to high standards and transparency in all actions and products.

 

Why Trupanion?

Pet owners in the United States will spend almost $16 billion annually on veterinary care in 2016, yet only approximately 1% of North American pets are insured, compared to 42% in the U.K. and as many as 70% in Sweden. Trupanion is a trusted industry leader in medical insurance for cats and dogs and creating a shift in the U.S. and Canadian markets, having helped thousands of pet owners build predictability into their pet medical cost budgets. If you are looking for passion, energy, and a sense of belonging in a cause-driven business where hard work is the mantra, this may be the right opportunity for you.

 

For more information about Trupanion, visit http://trupanion.com/about