Account Manager - Inside Sales

Inside Sales / Account Management Seattle, Washington


About Trupanion:
Trupanion is a leader of medical insurance for cats and dogs in North America. Our mission is to help the pets we all love receive the veterinary care they deserve. We have helped hundreds of thousands of pets live longer, healthier lives and have provided peace of mind for their owners. Headquartered in Seattle, we offer a collaborative, casual and pet-friendly environment where everyone is encouraged to be themselves. We have been named Washington’s Best Workplaces by the Puget Sound Business Journal and have been awarded a Silver Stevie Award for Business Innovation by the American Business Awards.  If you are looking for passion, energy, and a sense of belonging in a cause-driven business where hard work is the mantra, this may be the right opportunity for you.

Position Summary:
Trupanion is looking for a motivated sales professional to join the Inside Sales Team. The right candidate will play a fundamental role in driving growth and engagement within Trupanion partner hospitals. This job will require minimal travel and will be based out of the Seattle office.

This is a phone-heavy role and the right candidate must be comfortable making and taking 20-30 phone calls a day. The role will be working with veterinary hospitals to generate interest in Trupanion and explain why medical insurance for dogs and cats is incredibly valuable. This role also partners heavily with our Territory Partners (Trupanion’s Field Sales Representatives) to collaborate on the management of partner hospital accounts. You will be responsible for prospecting new partner hospital opportunities and supporting partner hospitals from initial engagement through implementation. Success in this role is based on individual performance in lifting enrollments (same store sales) at assigned accounts.

Everyone in this role is eligible for a lucrative uncapped monthly compensation model based on individual sales metrics and a base salary of $40,000/year. Account managers can expect to earn an average compensation of $50,000-$60,000 annually, while top performers can earn over $70,000. In addition to monthly compensation, we also offer restricted stock options, a full benefits package (fully paid medical, dental, vision), and other excellent benefits (pet friendly office, paid pet medical insurance, paid sabbatical).

 Key Responsibilities Include:

  • Communicate with key players in veterinary hospitals on a regular cadence to explain the benefits of an insured client base, discuss individual hospital performance, and address any challenges or successes at the hospital level
  • Liaise with Trupanion Territory Partners to communicate about assigned accounts
  • Generate and lift enrollments within Trupanion Partner hospitals
  • Close and achieve monthly and quarterly goals
  • Research accounts, identify key players, and create interest within prospective partner hospitals
  • Be able to explain how the product works to prospective partner hospitals
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Decision Making Authority:

  • Candidate will have authority to prioritize workload with respect to Trupanion partner hospitals and prospecting new hospital leads


  • Required experience explaining Trupanion and discussing the value to external clients, primarily veterinary hospitals
  • Experience working with veterinary hospitals preferred
  • Proficient with Microsoft Office Suite, to include fluency with Excel, Word, Outlook, and PowerPoint with preferred exposure to Dynamics CRM

Skills, Knowledge & Abilities:

  • Results-driven
  • Motivated by lucrative compensation model
  • Excellent verbal and written communication skills
  • Analytical skills and the ability to communicate to potential and current partner hospitals the metrics of their performance
  • Strong phone presence
  • Strong listening and presentation skills
  • Ability to effectively multitask and prioritize
  • Ability to learn quickly in an ever-changing, fast-paced environment

Benefits and Perks:

  • Bonus opportunities
  • Full medical, dental and vision benefits at no cost to the employee
  • Four weeks paid time off
  • Restricted Stock Units
  • Open, casual, pet-friendly and fun office environment
  • Free dog walking services during business hours
  • Free pet health insurance (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Free on-site parking

Company Background:

Trupanion is a leader of medical insurance for dogs and cats, offering policies in the United States, Canada, and Puerto Rico. Trupanion’s mission is to help the pets we all love receive the best veterinary care. A career at Trupanion means you share our passion to help pets and want to be a part of an organization that makes a difference.

Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company. Trupanion is a founding member of the North American Pet Health Insurance Association (NAPHIA), demonstrating a commitment to high standards and transparency in all actions and products.

For more information about Trupanion, visit