Window Dispatcher
Description
Transdev in San Francisco, CA is hiring a Window Dispatcher. The Window Dispatcher oversees road service through communication with Operators and provides customer support to the clients. They assist in driver sign-in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer: $23.55/hour
Position Subject to Collective Bargaining Agreement:
- $23.55 - $24.25 (Union Collective Bargaining Agreement Payscale)
- Starting pay $23.55 with progression to $24.25 over 1 year.
Benefits include:
- Vacation: up to 14 days per year
- Paid Sick Leave: 48 hours annually
- -Medical, dental and vision benefits
-Paid time off
-Paid sick time
-Paid holidays
-401k or similar retirement plan
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
- Provides manifests to drivers upon report; assign vehicles, radios and other equipment
- Accurately record driver shift start and end through VDS, Trapeze and/or any other designated programs or procedures
- Coordinate vehicle needs and availability with maintenance, road supervisors and operations
- Monitor stand by drivers; coordinate with Dispatch for their need and potential assignment to routes; relieve from duty when not required
- Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service
- Maintains records, logs, and schedules of driver assignments and reporting status
- Sign drivers out at the end of their shifts; account for all equipment issued, review manifest and prepare and report information as required
- Accurately prepares reports on all activities occurring during their shifts or as requested
- Follows rules and regulations of the Company; follows instructions of management and supervisors
- Adheres to all regulations related to the Americans with Disabilities Act (ADA)
- Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
- Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
- Maintain confidentiality of passengers’ information
- Perform trip editing and/or VDS editing if assigned
- Perform dispatch clerical functions as relief
- Other duties as required.
Qualifications:
- High School Diploma or GED; Technical Degree preferred.
- Problem solving and analytical skills.
- Must be able to work shifts or flexible work schedules as needed.
- Ability to organize logical and efficient schedules and routes and adapt to changes
- Ability to read, comprehend and understand a map
- Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
- Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
- Strong written and oral communication skills
- Clear speech and pleasant phone demeanor
- Ability to use a multi-line phone system and handle multiple tasks concurrently
- Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Physical Requirements:
The essential functions of this position require the ability to:
- Must be able to work shifts or flexible work schedules as needed.
- Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
- Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
