Dispatcher
Description
Dispatcher
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Transdev is the contractor that oversees the East Bay Paratransit program (rides for people with disabilities). Our web site is www.eastbayparatransit.org and we’re located in downtown Oakland above the 19th St. BART station. In addition to competitive salary and a convenient location, Transdev offers an attractive benefits package, including health, dental, vision care, life insurance and a 401k plan.
The Position
Under the direction of the Assistant General Manager and using established procedures monitor drivers’ manifests to ensure trips are in logistical order and routes are running in a timely manner. Receives and responds to telephone and radio/Nextel calls from bus operators and passengers with accurate and clear information.
Transdev is proud to offer:
- $22.50/hour to start
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Responsibilities:
- Receives and responds to telephone and voice radio calls from Bus Operators; provides callers with accurate and clear information or refers calls to appropriate staff for handling.
- Takes “Where is my ride” inquiry calls from passengers.
- Monitors drivers manifest for impossible or illogical trips and moves them in timely and logistical order.
- Responds to calls from drivers for assistance and directions.
- Understands service area to assist drivers in reaching their destination in a timely manner.
- Responsible for superior customer service delivery when dealing with drivers, passengers, and other personnel.
- Communicate and work in conjunction with window dispatcher to appropriately and safely direct drivers.
- Communicate cancellations and no-shows to drivers in a timely manner.
- Improve service productivity by consolidating trips on the day of service.
- Communicate route problems to appropriate personnel for review.
- Contribute to the harmonious working environment of all Transdev employees.
- Record/document any on-going driver issues to be relayed to contractors.
- Participate/contribute in weekly meetings to improve service.
- Comply with all Transdev Safety regulations.
- Assists with notifying appropriate personnel when serious incidents occur.
- Records and maintains late and cancelled service assignments.
- Assists with rerouting buses and adjusting bus headways in response to field conditions.
- Performs various administrative duties.
- Manipulate Scheduling software to maximize productivity.
- Identify problems and recommend solutions.
- Communicate effectively orally and in writing.
Work Schedule:
This position must be available to work a set schedule between the hours of 3 am and 2 am. 24/7. Candidate will work full time and must be available to work an eight-hour shift five days per week and be available to report to duty as needed, 365 days per year including holidays. Occasional overtime may be required.
Minimum Qualifications:
Potential candidates interested in the DISPATCHER position MUST meet the following requirements:
- Possess a high school diploma or equivalent.
- Possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities.
- Experience using a personal computer is a must.
- Knowledge of two-way radio/Nextel/Walkie talkie or push to talk system.
- Scheduling software
- Paratransit or fixed route experience as a driver or dispatcher
- Have proficient English skills both verbally and in written form.
- Must be organized and focused.
Special Conditions
Positions in this classification are considered safety sensitive under Federal Transit Administration (FTA) drug and alcohol regulations. |
Environment:
Majority of the work is performed on-site in a professional office setting that is well lighted, climate controlled, dust and smoke free. Some off-site work setting may be necessary dependent on need. Building and work areas are fully ADA accessible. This is an environmentally friendly office. The use of scented products or other fragrances, natural or synthetic, is not permitted.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.