Reservationist
Description
About Transdev:
Transdev Services Inc. is the largest private sector operator of various modes of passenger transit in North America. With over a decade of experience managing the contract for Nassau Inter-County Express (NICE Bus), Transdev has consistently demonstrated its commitment to excellence. Our dedicated team at NICE Bus has achieved significant milestones, continuously striving to enhance the customer experience. Through innovative practices, a focus on safety, and a customer-first approach, we are setting new standards in public transportation.
We’re Hiring for a Reservationist!
Transdev is proud to offer:
- $19.50/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Primary Purpose:
Reservationists are responsible for booking trips for ADA paratransit service for the handicap and disable community. Providing clients with timely, accurate, and courteous customer assistance and information to the general public daily. Work requires reservationists to exercise judgement to ensure compliance with established policies, procedures, and guidelines. Reservationists are required to maintain sensitivity and patience to a diverse group of individuals including the elderly and persons of disability in a demanding call center environment. Work involves a large amount of verbal communication, by telephone; attention to detail to prevent errors; good problem-solving skills, and the use of various computer software applications and phone system.
Supervision
Position is under the direct supervision of the Call Center Supervisor. All telephone calls are recorded and monitored for quality assurance & training purposes and will be used in employee evaluation sessions.
Essential Job Functions:
- Receive inbound client calls.
- Book reservations for paratransit service.
- Provide prompt and courteous customer service to inquiries from the general public.
- Work closely with the dispatchers to ensure on-time performance and efficiency of service.
- Verify and update passenger information, locations, addresses, and special comments using system software.
- Advise potential applicants of the eligibility requirements and assist them as instructed.
- Prepare applications to be sent out to perspective applicants.
- Maintain sensitivity and patience to a diverse group of individuals.
- Email/fax client’s certification information for visitor requests to other transit agencies within the nation.
- Intake customer complaints and document to appropriate department personnel for resolution.
- Must be reliable and maintain regular attendance to assure efficient and effective performance of job duties.
- Maintains various logs and produces reports as assigned.
- Perform other job-related duties assigned by management.
Essential Knowledge and abilities:
- Ability to acquire a working knowledge of Nassau Inter-County Express service area.
- Ability to communicate clearly and concisely both verbally and in written form.
- Ability to work effectively and harmoniously in pressure situations with fellow employees, supervisors, dispatchers, and bus operators to attain the best possible transit service for customers.
- Ability to operator standard office machines including, but not limited to, fax, copy machine, printers, scanner, computer, telephone and label makers.
Job Requirements
- High School diploma or GED required
- Typing speed of at least 35 wpm required; Excellent speed and accuracy preferred
- You must be able to pass a drug test and a criminal background check.
- Must have basic knowledge of Nassau County
- Must be able to work a flexible schedule, work hours may include a nonstandard workweek, overtime, with various shifts and weekend work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen and background check.