Window Dispatch
Description
Transdev is proud to offer:
- Competitive Salary: $21.69 an hr.
- Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision
- Paid time off & vacation
- Career Advancement Opportunities
Our Window Dispatchers are responsible for:
- Assures all routes are filled as assigned and bus operators are provided with timely instructions for operational information throughout the day.
- Manages road service assigned carriers by, tracking trip performance measures, ensuring routes begin on time, monitoring performance, incidents, etc.
- Provides customer support by responding to questions and concerns regarding customer trips, lost items, service delays, and cancellations.
- Resolves problems by working with carrier dispatchers
- Fills route openings, standbys, and extra board operators’ schedules.
- Utilize computer software to retrieve scheduled information and reference material to quickly and accurately determine the best method to assist clients and operators.
- Provide excellent customer service to operators and passengers, while completing a variety of daily reports and clerical duties.
- Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
- Answer and direct business calls to appropriate personnel, communicate professionally with accuracy to all staff (drivers, road supervisors etc.)
- Ensures all cash, vouchers, and lost and found are properly and accurately counted and secured.
- Fill out and send accurate end-of-shift reports.
- Make sure manifests, stand-by sheets, and call-out sheets are accurately filled out and match the rollout in the shared drive daily
To qualify as a Window Dispatcher, you’ll need:
- High school diploma or GED equivalent
- Customer service and/or Call Center experience is required.
- Knowledge of basic and multi-task computer operation in a Windows environment.
- Ability to communicate clearly.
- Ability to utilize a standard business telephone system for communication.
- Ability to interact with interdepartmental personnel.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. In the U.S., Transdev employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 101,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
