Customer Service Representative
Description
The CSR (Customer Service Representative) responds to inquiries regarding our bus services, trip planning, and route/schedule changes, and investigates, resolves, documents, and responds promptly to basic customer complaints, providing positive feedback in accordance with company policies and procedures. This is a FULL-TIME position located near Gwinnett Place Mall. Expected hours are approx. 40/weekly on Monday through Saturday as scheduled. Could be early morning, mid-day, or evening hours, or a combination of these. Requires ability to cover other shifts, as needed.
Education, Licensing, and Certifications:
- High school diploma or equivalent, such as GED, required.
Experience Preferred:
- Up to 2 years of customer service or basic office experience preferred
Skills and Knowledge Required:
- Pleasant telephone voice/manner
- Strong written and oral communication skills
- Strong listening skills
- Ability to remain courteous with difficult or angry customers.
- Basic computer knowledge/PC experience
- Bilingual a plus but not required.
Travel requirement <5% of time for occasional meetings or training.
Pre-Employment Requirements:
Pre-Employment Requirements:
- Must submit to drug testing and a background check.
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
- Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
- Work environment generally requires the employee to be continually using a phone/headset, and sitting, typing, or looking at a computer screen during a shift except for lunch and bathroom breaks.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
For more information, please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.