Scheduler
Description
Position Title: Scheduler
Reports to: Assistant General Manager, Operations, or designee
Salary: $21.00 per hour
Classification: Full-Time, Regular, Non-exempt
Transdev is the contractor that oversees the Riverside Paratransit program (rides for people with disabilities). Transdev offers an attractive benefits package, including health, dental, vision care, life insurance and a 401k plan.
THE POSITION:
Responsible for the timely and accurate processing of trip schedules; batching trips for next day service; matching trips and driver availability; reviewing schedules after batching and rearrange trips based upon gaps in driver shifts and schedules; seek volunteer drivers or reach out drivers to fulfill needs for next day; evaluating, establishing and canceling passenger subscription trips; and adjusting driver schedules one hour in either direction at either the beginning or end of shift to best meet trip demands.
EXAMPLES OF DUTIES:
- Demonstrates proficiency with computer software to schedule and manage passenger trips
- Demonstrates excellent team spirit and internal customer service
- Demonstrate customer service to individuals and representatives regarding subscription services, external groups and persons
- Directly responsible for the scheduling of drivers
- Successfully enters data and tracks data
- Coordinate with management to improve service delivery, streamline and improve processes and trip scheduling
- Maintains data including file back-ups and documentation files.
- Maintains confidentiality of all information
- Other duties as required.
- Manage and adjust daily route schedules to maximize system efficiency
- Ensure the routes are established as efficient as possible
EXPERIENCE:
- 2 to 4 years of relevant professional experience
- Previous relevant transit supervisory experience preferred; with Computerized Scheduling or Dispatching preferred
SKILLS AND KNOWLEDGE REQUIRED:
- Working knowledge and proficiency with Microsoft Word, Excel and Access, and good aptitude to learn specialized software
- Ability to read, understand, and interpret instructions, policies, and procedures
- Good written and oral communication skills
- Ability to organize and perform work efficiently; strong attention to details
PRE-EMPLOYMENT REQUIREMENTS:
- Must submit to drug testing and a background check
PHYSICAL REQUIREMENTS:
- Must be able to work shifts or flexible work schedules as needed.
- 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities
- Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information please visit our website at www.transdevna.com/careers
ENVIRONMENT
Majority of the work is performed on-site in a professional office setting that is well lighted, climate controlled, dust and smoke free. Some off-site work setting may be necessary dependent on need. Building and work areas are fully ADA accessible. This is an environmentally friendly office. The use of scented products or other fragrances, natural or synthetic, is not permitted.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.